Elevating Business Performance through Punctuality in the Workplace

punctuality in business and in the workplace

The significance of punctuality in the workplace is instilled in us early on in our lives, and its relevance remains constant in our professional lives.

Why is punctuality important in the workplace? Punctuality at work informs many aspects of Executive Presence. Being on time helps you establish a good reputation and allows others to trust you. When you are punctual, your professional image appears polished and organized, rather than hurried and haphazard. Above all, it’s simply the professional standard to be consistently punctual. Yet many people still fail to meet this standard.

Here are a few examples of professional contexts where punctuality is important – and why being on time can be a deal breaker. If you are someone who is chronically late, let these examples inspire you to become an early bird!

First Impressions: Interviews & Initial Meetings

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It should go without saying, but it is never acceptable to be late for an interview. This is such a common standard that some employers will refuse to interview a candidate if they are even one or two minutes late.

Other than interviews, there are many contexts where first impressions and punctuality go hand in hand. For example, consider the early stages of a partnership or a deal. If the person with whom you are negotiating walks into a meeting 10 minutes late, would you trust them to stay organized and present throughout your relationship? The answer is likely no. In this case, something as harmless as a bad habit can ruin a business relationship before it even begins.

Meeting Deadlines and Completing Work on Time

Women handing in completed work before a deadline, signifying the importance of being punctual at work

When you consistently complete documents, finish projects, or produce any other kind of output on time, it reflects positively on your work ethic and your quality of work. Not only will colleagues notice your personal standards, but they will also acknowledge your commitment to your company and its success.

By contributing your work on time, your actions show that you want your company to stay on track and meet its goals. Others in your organization will take note – and such a clear demonstration of dedication to a company is a solid foundation for advancing within that organization.

Arriving on Time for Internal Meetings

Businessman checking his watch showing the importance of punctuality at work and having time management

For regular internal meetings, some employees may deprioritize their importance and take a casual approach – which often entails showing up late. Even though regular meetings may not often be as critical as an initial meeting or a deal, do not assume that they are not “important.”

Close colleagues may understand if you are occasionally late due to bad traffic or a long appointment. However, avoid making a habit of tardiness to internal meetings. After a while, those in your company will begin to notice your style and it will begin to hinder how they perceive you. More importantly, this could affect how you advance within your company.

Workplace Productivity and Team Morale

Team members in a meeting as a woman hands in her work, highlighting why punctuality is important in collaboration

Punctuality in the workplace is directly related to team morale. When people show up chronically late, the flow of work is disrupted, with other team members having to cover for delayed co-workers.

Tension and resentment can rise within a team, with punctual members feeling a lack of respect and getting agitated each time they need to cover for a colleague and take over additional responsibilities. Modern workspaces thrive on teamwork and interdependency, so if this becomes a pattern, it can dampen team morale and reduce the overall productivity of a team.

Reflect Your Company’s Reputation

Hand placing a happy face dice next to neutral and sad face dice, showing how punctuality reflects your company’s reputation

In today’s cut-throat competitive market, companies that don’t consistently deliver on time, fall out of favor. No matter what role you play, being committed to punctuality showcases your commitment to your client — a sign of someone who demonstrates the desire to do the job well, and is well-prepared.

Every employee is a reflection of the organization. When someone is chronically late, it reflects on the firm or the business. This can cause customers to lose confidence. An unfavorable vibe about your company may also start floating in the community, leading to fewer referrals and less business.

Be Perceived as a Future Leader

Businesswoman standing leading by example to encourage punctuality in the workplace and being perceived as a future leader

Punctuality in the workplace and in business reflects professionalism. Your reputation and the way you are perceived are important assets to getting ahead. When team leaders regard you as punctual, and someone they can rely on, they are more likely to include you in new and important projects, as no one wants to work with someone who is likely to miss a critical deadline.

Simply being on time puts you in a position to be seen as more competent, loyal and dedicated to your work and the firm. These qualities come in handy to be perceived as a future leader, especially when management is looking to promote.

How to Encourage Punctuality in Business and the Workplace

Confident businesswoman showcasing how to encourage punctuality the workplace

So, how can you inspire employees to be on time and promote punctuality in the workplace?

As a business leader, the most important thing you can do is to lead by example.

Model the desired behavior you expect by arriving to work on time and starting meetings and trainings on the dot. In the workplace, being punctual holds significant importance. Addressing tardiness through warnings and suspensions often proves ineffective in altering behavior.

A more effective approach is to recognize and reward employees who consistently arrive on time. Consider granting them additional bonuses or extra time off. This approach offers genuine motivation for those who struggle with punctuality.

Above are a few examples of the many contexts in which punctuality in the workplace and in business is key to building leadership presence and the progression of your career or company. After all, there is much truth to the saying, “The early bird catches the worm!”

Join the Leadership Workshop to strengthen your leadership skills and executive presence to enable you to effectively lead and guide your team in attaining essential skills such as punctuality in the workplace.

Self-Knowing and Authenticity

Alas! We have finally reached the last blog post on Leadership Presence – self-knowing and authenticity. Over the past few weeks, we’ve discovered what leadership presence means, what it can do for you, and how to attain it. Last week we began to dissect the final piece of the puzzle in the quest to obtaining leadership presence: self-knowing. This week, we continue with this theme but discuss it in terms of authenticity.

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What is authenticity? Well, at its most basic level, it means to be genuine. To be genuine is to be oneself. The ability to connect with others in the business world is of the utmost importance, however the connecting must be done genuinely, or authentically, for it to have any meaning or impact.

According to Belle Linda Halpern and Kathy Lubar, authors of “Leadership Presence: Dramatic Techniques to Reach Out, Motivate and Inspire”, there are three rules for authenticity. We shall discuss each in detail below.

Rule #1: Accept yourself and be open to growth (Halpern and Lubar 230)

Many of the greatest leaders feel comfortable and happy with themselves, despite their shortcomings. They know of their weaknesses and work to improve them, however they also accept them. When you’re aware of, and accepting of, your limitations it will allow you to develop the skills you need to overcome them. In addition, a good leader will know if their limitations cannot be overcome, at least in a timely manner, and in that case will delegate the task to someone more appropriately equipped to handle the situation. One of the best ways to accept yourself is to be open to hearing commentary about yourself and your performance, including criticism.

Rule #2: Live your values (Halpern and Lubar 235)

 In the last blog, we discussed values and how important they are to a leader. Well, it’s one thing to have values, however it’s another to put them into practice, especially in a workplace setting. Halpern and Lubar suggest leaders take two related steps in order to make sure their actions are congruent with their values:

  1. Ask others straight up if they believe you are someone who lives your values.
  2. Every time you speak of your values, ask others to tell you when your actions don’t align with your values.

It’s one thing to realize or discover that your actions don’t align with your values. If and when you do realize this, it is imperative you do some soul searching in order to figure out why this discrepancy exists, and then come up with a plan to correct the discrepancy. Remember, when your actions and values don’t align, you risk being perceived as inauthentic.

Rule #3: Create an authentic connection to work (Halpern and Lubar 240)

In order for a leader to be their most inspiring, authentic self, they must connect their values and interior life to the work that they do, similarly to how actors need to create a true connection to the characters they are portraying. At the end of the day, it is simply about creating meaning; if you truly believe in what you do and say, others will recognize that and will want to follow you. Connecting authentically with others allows the leader, as well as the led, to connect with something “bigger than themselves and their own self-interest” (Halpern and Lubar 247).

Being a leader is not about being “the boss”; it is about much more than that. It’s about inspiring, connecting, and motivating others to succeed and reach their highest potential. It is about communication, values, and the ability to make decisions. The steps we’ve outlined over the past few weeks are not necessarily the easiest things to do (opening up to others and becoming vulnerable is typically an anxiety-causing activity for most), however, if put into practice, they will help you achieve the leadership presence you deserve and need to reach the next level.

Works Cited

Halpern, Belle Linda and Kathy Lubar. Leadership Presence: Dramatic Techniques to Reach Out, Motivate and Inspire. New York: Gotham Books, 2003. Print.

 

Leadership Presence: Reaching Out and Making Connections

As our series of blogs on Leadership Presence continues, our hope is that you take some of these suggestions into practice, in order to foster leadership presence in yourself, not just at work, but in every aspect of your life.

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Last week we discussed reaching out and empathy, and this week we continue on the topic of reaching out, but specifically reaching out and making connections.

According to Belle Linda Halpern and Kathy Lubar, authors of “Leadership Presence: Dramatic Techniques to Reach Out, Motivate and Inspire”, empathy not only requires seeing and feeling, but also expression. What do they mean by this? It is what you do to communicate and act upon empathy that truly counts.

The focus of this entry is building relationships. The trick to building relationships, which is absolutely necessary if you want to be considered a leader, is to do so with empathy. But how?

 

Rules For Building Empathetic Relationships (Halpern and Lubar 109)

  1. Listen to build relationships
    1. This week again we see the importance of listening. The authors suggest listening for subtext (look for hidden meaning and emotion in the persons words). In addition, they suggest listening for the persons values and strengths, which can be an easy way to connect with someone.
  2. Acknowledge the person
    1. It is important, when listening, to acknowledge feelings, values and strengths that the other person might be trying to get across, but in a not-so-obvious fashion. The idea here is to turn off the “problem-solving” part of the brain when someone comes to you for help, and really listen to what they are saying beneath the words themselves. Another way to do this is to offer positive insights based on what you heard the person say. Remember, “people want to be loves, heard, and made to feel important.”
  3. Share yourself
    1. “Openness is critical for coaching” (119), say Halpern and Lubar in their book. This statement could not be truer, especially in business. It is integral to be vulnerable if you are to be a successful coach. Reveal the chinks in your armor, so to speak, and let others see who you really are; they will be more likely to follow you if you do.

It is important to mention that, although opening up and sharing yourself is necessary if you want to be a successful leader, there is also a limit. The authors suggest doing this in stages (offering bits of information here and there), and seeing how others respond. Don’t tell others your life story the moment you meet them!

The challenge this week is to try to open up and become vulnerable (yes, this will likely be difficult, and possibly even uncomfortable!), and see how others respond to you. Remember, it is all about making connections, and you wont be able to do so if you’re a vault!

Works Cited

Halpern, Belle Linda and Kathy Lubar. Leadership Presence: Dramatic Techniques to Reach Out, Motivate and Inspire. New York: Gotham Books, 2003. Print.

 

Leadership Presence: Reaching Out and the Importance of Empathy in Leadership

This week we continue our series on leadership presence – focusing on reaching out with empathy in leadership. Last week we looked at the first aspect of leadership presence and arguably its foundation, being present.

For this next installment, we will discuss the next step on the path to attaining leadership presence: reaching out with empathy. According to Belle Linda Halpern and Kathy Lubar, authors of “Leadership Presence: Dramatic Techniques to Reach Out, Motivate and Inspire”, reaching out means “the ability to build relationships with others through empathy, listening, and authentic connection” (77).

This may sound easy or obvious, but in fact, it is not. A true leader is someone who reaches out first, and does not wait for opportunities to cross them by. In addition, it is one thing to reach out to others, to seek out opportunities, but if one does so without empathy and compassion, the effect will be lacklustre. Both of these characteristics complement each other and work together to foster leadership.

The Importance of Empathy in Leadership

Empathy lies at the heart of effective leadership, setting it apart from mere authority. In opposition to sympathy, which involves feeling for someone, empathy demands a deeper connection — feeling with someone. It necessitates an internal journey, one that requires leaders to delve into their own emotions and inner selves. Empathetic leadership means understanding and sharing the feelings of others, creating a compassionate and supportive environment and building stronger, more genuine relationships with team members.

Regrettably, many leaders adopt the habit of compartmentalizing their emotions, leaving them at home when they step into the organizational realm. However, this approach severely hampers their ability to demonstrate empathy toward their team members. An important leadership skill, empathy enables leaders to connect authentically with their teams, fostering trust and creating a supportive work environment where employees feel valued and understood.

Through our observations in client interactions, we’ve noticed a striking divergence in perceptions across different respondent categories. While friends and family often rate their leaders highly in terms of empathy, colleagues, direct reports and superiors frequently provide lower ratings. This variance underscores the role empathy plays in leadership effectiveness and highlights the importance of empathy as a leadership skill.

Leaders who lead with empathy create an inclusive work environment that fosters emotional intelligence and compassion. They cultivate a culture where team members feel valued and understood, leading to improved productivity and organizational success. Conversely, less empathetic leaders often struggle to build trust and rapport, resulting in lower employee satisfaction, higher turnover rates and diminished overall performance.

Learning to Reach Out and Be an Empathetic Leader

There is a saying: “People want to be loved, heard, and made to feel important.” This statement is true in every aspect of life, and especially in business. A true leader will make their colleagues feel heard, and their actions and ideas are integral to any business situation. This includes, for example, active listening, as opposed to passive listening, and sensitivity in dealing with potentially awkward situations (such as someone’s terrible idea for a proposal to a potential client). Halpern and Lubar state: “When you know and acknowledge your people and their feelings, they feel more motivated, work more productively, and they’re more likely to stay, even if the going gets tough” (89). If you can learn to reach out and be empathetic with your employees, they will be loyal to you and will work harder for you.

If empathy and the ability to reach out don’t exactly come naturally to you, there are certain actions you can take to encourage this behavior in yourself.

Figure Out What Makes People Tick

Being empathetic does not mean having warm and fuzzy feelings of happiness for the entire population; it simply means understanding someone’s thoughts and feelings. To do this adequately, it is important to get to know the person and find out what makes them tick, so that you may better understand them in any situation.

Empathy is at the heart of building genuine connections with others. It allows you to truly understand their perspectives and emotions. As a leader, developing empathy is essential; it forms the basis of effective leadership. By embracing empathy, you can build trust and create strong relationships with your team. It also improves decision-making and conflict resolution by encouraging leaders to recognize and address the feelings and concerns of their team members. Therefore, fostering empathy in your leadership style is key to achieving success and becoming a more influential leader.

Creating the Link to Your Own Feelings when Showing Empathy

In opposition to sympathy, empathy involves feeling with someone, as opposed to for someone. Therefore, empathy requires you to connect with your own feelings and inner self. Many leaders have the “bad habit” of leaving all their feelings at home before coming to the office. If you do this, your ability to empathize will be gravely affected. We often see this be the case for some in our 360 with clients. Categories of respondents differ in their opinions of the subject. Friends and family will rate their empathy high while colleagues, direct reports and bosses rate it low.

You Possess the Capacity to Empathize with Anyone

Naturally, it is easier to empathize with people we like. Empathizing and connecting with others that you may not like or respect can be a challenge, but it is certainly not impossible. Halpern and Lubar suggest thinking about the person with whom you cannot connect and trying to find at least one thing (however, the more, the better) that you admire about that person and connecting with them surrounding that. The authors state: “In the end, though, empathy doesn’t involve finding what you like in someone else. It involves finding the humanity in someone else, even in their weakness, and connecting that humanity to your own” (98).

A study of over 38,000 leaders and their organizations (conducted by Hay/McBer), found that “leadership styles that rely heavily on empathy tended to create a more positive company climate {…}” (99), and as we can imagine, a more positive company climate will lead to positive company results. Empathetic leadership leads to fostering trust and stronger relationships within teams. Leaders who prioritize empathy leadership traits can effectively navigate decision-making and conflict resolution by considering the feelings and needs of others. Therefore, cultivating empathy within leadership practices is paramount for nurturing a positive organizational climate and achieving favorable outcomes.

Lead with Empathy and Compassion

This week, challenge yourself to connect with others, especially those whom you may know you’ll have trouble connecting with. See what a difference empathy can make on your path to developing your leadership presence.

Organizations can encourage empathetic leadership by recognizing the importance of empathy in leadership development. Empathy in the workplace fosters empathy and compassion among team members, leading to increased job satisfaction and reduced turnover. Empathetic leaders understand the diverse perspectives of their team members and guide them through transitions, creating a positive work environment where everyone feels heard and valued. By enhancing their empathy skills, leaders can effectively communicate with their teams and make business decisions that benefit both employees and the organization as a whole. Developing empathy in leadership is crucial for fostering these positive outcomes.

In conclusion, empathetic leadership is a critical skill that fosters a positive workplace culture and improves business outcomes. Leaders must recognize empathy as an essential leadership trait, creating a safe space where team members feel heard and valued without fear of judgment. Effective communication and strong listening skills are key for empathetic leaders to connect deeply with their teams and understand their personal lives.

Enrol in our leadership presence online training workshop to develop empathy in leadership today.

Works Cited

Halpern, Belle Linda and Kathy Lubar. Leadership Presence: Dramatic Techniques to Reach Out, Motivate and Inspire. New York: Gotham Books, 2003. Print.

Before Your Next Trip Overseas…

Travelling abroad for work can often be an exciting and rewarding perk of your career. It is an opportunity to visit a new place, meet new people and see new sights. Often, traveling abroad for work isn’t always just about work, and usually involves some leisure time as well.

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You will be conducting business with those you are traveling to meet, and perhaps even travelling around the city or country with them as well during some leisure time.

As much as your mind is (and should be) focused on the important meetings to come, it is imperative that you take the time to do some research on the culture you will be visiting before you leave the comfort of your home. Ed Fuller from Marriott International, details the importance of knowing about others’ culture while traveling, in his article for Forbes Magazine.

Before you leave on your trip, consider completing some of the following exercises so that you can get the most out of your business trip, which will benefit both you personally, as well as the company you represent.

Watch YouTube videos

YouTube videos are a great way to see and hear about a foreign culture. Videos might be the most effective research tool, as you get both sound and movement, and can really start to appreciate the culture of a certain country.

There are also endless videos out there, and so finding appropriate ones should be fairly simple. For instance, you can search “traditional Peruvian meal” and watch how a meal might be cooked as well as consumed. You may also search things such as “traditional Indian dance” or “Moroccan cultural ceremonies.”

Learn your “hello’s” and “goodbye’s”

It is always a good idea to learn a few basic words or phrases in the language of the country you are visiting. Not only will it show that you did your research (this will likely be viewed as a sign of respect), but it is a great way to connect with others on a deeper level, which may help to foster and grow professional relationships.

If you don’t have a great memory, or if you don’t have time to sit and memorize how to say “thank you” in Swahili, create a cheat sheet before you leave that you can study on your 24 flight to Kenya. 

Pick up a small travel guide of your destination 

Many bookstores sell small travel guides to the majority of popular destinations. In them, you’ll find a plethora of information on the country in question in a(n often) very small package, one that you can likely take with you in your carry-on. It will outline many common phrases, places to eat, and sights to see.

The fact that this is a business trip, as opposed to a leisure vacation, indicates that it is important to learn as much about the new culture as possible. This will reflect extremely well on you as a business professional, which will also translate back to your company. Present your best and most informed self, especially when traveling for business.

 

How To Nurture Your Newest Contacts

If you’re a professional, you know the utter power and influence networking possesses. Networking isn’t always a formal event; it can consist of essentially any activity in which the opportunity to meet new people is present (a tennis tournament, your daughters skating arena, lunch with coworkers, or a family get-together).

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As a professional, it’s important to recognize that just about everything you do, and everywhere you go, has the potential to be a networking opportunity. In fact, grocery stores across Canada have picked up on the opportunity for young singles to meet while picking up their essentials, and have created “singles night” to encourage the behaviour (see this link for the detailed article). Opportunities exist all over, and it’s important to seize them.

But then what?

What happens after you meet someone new is more important than meeting them in the first place. It is one thing if you are a networking pro and have no problems approaching strangers and striking up a conversation, but it’s what you do with those new contacts that really matters.

Always follow up

It is important not to lose your new contacts’ card somewhere deep in your wallet, only to discover it a year later. No matter how important (or possibly, unimportant) you believe this contact to be, always follow up the following day with a short email. The email might discuss your first meeting, and a suggestion to go for coffee the following week. It is also an opportunity for you to connect with them on LinkedIn.

The idea here is to keep the conversation flowing; to build and nurture the relationship you just formed.

Keep new contacts organized

Having a huge pile of business cards on your desk will not help you nurture your new contacts. As soon as you receive a new card, import the information onto your computer or phone. This will also make it easier to send out greetings during a holiday (another great way to nurture your contacts). If you think you will not remember who the person is or the company they work for, file/tag them by event date or name.

 Remember, it’s a two-way street

 Networking and building your contact base is definitely beneficial to you and your professional career. You recognize the power and importance of having a large network. However it’s also important to remember how you can help your new contacts. Let your knew contacts know about the qualities you possess that may be beneficial to them, and offer your time should they be interested. We call this positive networking.

Don’t take networking for granted, and certainly, don’t take your new contacts for granted! Let them know that they are appreciated, and keep the dialogue flowing.

How to Nail Your Next Skype Call

There is no question that technology has integrated itself so seamlessly in the world of business that almost no business transaction can be completed without its use. The need to keep up with the world of technology has never been so pronounced, especially when it comes to your career.

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A relatively recent technology that has proven extremely valuable in the world of business is Skype. If you are unfamiliar with it, it is a software application that allows two people who have access to a computer to contact each other via the Internet; the webcam is also frequently used for video calling. Skype has allowed people from around the world to video-call each other for free.

More and more, Skype is becoming a convenient way of conducting meetings and interviews when a face-to-face situation is not possible. An interview over the phone is one thing, but the ability to see the other person is invaluable (we all know how important body language can be, especially in an interview setting). Skype interviews and meetings can sometimes be unnerving, so here we offer you some tips for the preparation of your next Skype call, so you can be as prepared as possible and nail it!

It’s all in the preparation

  • Although you may be in the comfort of your own home or office, that does not mean that you do not have to adequately prepare because you may have access to notes or documents that might help you through the call. It’s good to have some notes jotted down, but do not rely on them to get you through.
  • Because the individual on the other end of the call can see your home/office, it is integral that you clean before the interview! What will a potential employer think when he sees the messy room behind you?
  • Be sure to always use the washroom before your call. This may seem silly, but it won’t when you’re in the middle of explaining why you are the best candidate for the job and you have to excuse yourself to visit the restroom. This can be easy to forget, as you are already in a familiar setting.
  • Be sure to have anything you foresee yourself needing during the call at your nearest disposal. For example, it is always a good idea to have a glass of water nearby.
  • Be sure to do a test call just before your scheduled call to ensure that the framing of your computer is right, and that the lighting in the room is perfect.

Because of the comfort often associated with a Skype call (you are often in your safe space), it can be easy to forget some basic principles of a traditional job interview, such as adequate preparation, and even your self-presentation. It is important to remember, however, that the stakes are always high, and that the way you prepare for and present during a Skype call has profound and lasting effects on your executive presence!

Setting Goals to Develop Executive Presence

Executive-PresenceSetting goals to develop Executive Presence is a solid starting point for enhancing your leadership abilities and demonstrating you have the ability to be a great leader. At Corporate Class Inc., Executive Presence is neither exclusive nor elusive – it can be learned. Still, a powerful presence is not something that you can acquire instantly without guidance, training, mentoring, and practice. You must take time to understand and incorporate Executive Presence into your life while building your reputation to go with it.

However, do not let this discourage you from trying to improve Executive Presence as part of your leadership growth goals.. Instead, set achievable goals and identify stages on the path to developing a strong, credible presence – and suddenly it will seem easier than you think!

The Impact Leaders with Executive Presence Can Make

Developing Executive Presence is crucial for leaders aiming to inspire confidence and command attention. It involves exuding self-assuredness, demonstrating strong leadership qualities, and showcasing well-defined personality traits. While some may view Executive Presence as an innate trait, it’s a skill that can be honed through various means. Participating in Executive Presence training, coaching or mentoring, focusing on speaking skills and mastering effective communication techniques are all ways to build and strengthen your Executive Presence. Leaders with Executive Presence inspire trust and respect among their team members, paving the way for effective leadership and organizational success. By understanding what’s required and actively working on the elements of Executive Presence, you’ll be able to improve your leadership style and become a more successful leader.

Some Easy Tips for Developing Your Executive Presence:

Attend an Executive Presence Training Program or Seminar

Whether you are attending a half-day, one-day, or two-day intensive Executive Presence training program, you will gain a solid foundation on which to build your Executive Presence skills. We provide you with knowledge of all the components of Executive Presence as well as opportunities to practice them in a small-group setting.

With our training on all aspects of Executive Presence, including interpersonal and digital communication, non-verbal cues, executive dining, workplace best practices, professional image, and more, we set you well on your way to reaching your goal of developing Executive Presence.

Improve and Update Your Wardrobe

Once you understand how to achieve your look of success, act upon it by updating your wardrobe, accessories, and makeup tools accordingly. For example, does your wardrobe match the workplace culture and dress code of your current position? Do your garments appropriately fit your body type and your personal style? Swap out the items that do not put forth your best professional image. Even investing in one to two polished and appropriate pieces can go a long way for your image.

Attend Networking Sessions to Sharpen Communication Skills & Body Language

Do not simply practise your interpersonal communication skills at random when the occasion arises. Instead, purposefully attend networking sessions so that you can sharpen these skills. Take some tips from our blog on working a room – learn to enter a room with confidence, knowing you are prepared and have set your intentions to work the room. Make it a goal to introduce yourself to a few strangers and engage in small talk. The more often you do it, the more natural it will feel.

Practice Conducting Business Over a Meal

Just as you can practise interpersonal skills at networking events, schedule a business meeting over lunch in order to refine your executive dining. Start by inviting a close colleague or friend to a meal, so that you can focus on best practices for business dining in a low-pressure situation. This way, when you are meeting an important client or contact over lunch or dinner, you will feel in control.

Watch our video on 5 Business Dining Etiquette Tips to learn more.

After attending an Executive Presence training program apply your skills immediately in real-life scenarios, your Executive Presence will become increasingly stronger over time.

Additionally, with these single initiatives working together, ultimately Executive Presence will come naturally to you and you will have built a winning reputation. Focusing on small, achievable goals makes the path for you to develop Executive Presence attainable to anyone!

Is it time to rebrand?

Many companies choose to rebrand from time to time in order to stay relevant and up-to-date, or to establish a new direction for their organization. This does not mean changing the core foundations of a company, but rather refreshing its look or brand imagery, repositioning its strengths, or changing its marketing tactics for a new target audience.

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Just as rebranding occurs on a corporate level, it is also a good idea to consider whether your personal brand needs a refresh. Here are three tips to re-positioning your brand so it best reflects you and your professional goals.

  • Before You Begin: Self-Reflection
    Before you even think about what kind of changes you will implement to your brand, first consider high-level questions about how you see yourself as a professional. Where do you want to be in five years? What are your key strengths that could help you reach your goal? Who are important contacts that you should connect with?

    Revising a personal brand is not a decision to be made on a whim – it should be viewed as a long-term strategy in helping you establish your name, accomplishments, skills, and ideas to get you where you want to be now and in the future. Once you consider big questions about your professional path, it will be easier to think of how to position your brand.

  • Refreshing Your Brand Image
    Even if you are not planning for major career changes in the near future, it is still advisable to keep your personal brand image current.

    Replace your headshot at least every ten years to ensure that you are recognizable to new and existing contacts on your website and LinkedIn profile. For personalized stationery, business cards, and digital platforms like your website, ensure that visual elements such as colour scheme and typeface still represent you properly and do not appear outdated.

    If you choose to change up colours, fonts, or your professional headshot, make sure that the visual elements align on all platforms associated with your brand. This includes your resume, stationery, business cards, email signature, blog, website, and social media accounts. A mixture of old and new branding can appear sloppy.

  • Rethinking Self-Marketing Strategies
    How you present yourself to new contacts, on both digital platforms and face-to-face contexts, is an essential part of your personal brand.

    For meeting new professionals, it is helpful to have a clear and concise “elevator pitch” about yourself, including your interests and experience. Developing a self-summary will enable you to introduce yourself consistently to different people and will assist you in considering your objectives.

    Ensure that your self-introduction on digital platforms serves the same purpose. Your LinkedIn summary and profile should highlight the same elements of your verbal self-introduction. Further, the content you create on digital platforms, such as LinkedIn updates, blog posts, and tweets, should at least indirectly align with your brand identity.

Do not take a personal rebrand lightly: it should set the tone for your personal brand in years to come. Yet when done properly, a personal rebrand can set you on the right path to reach your professional goals.

For more on this topic, see our previous blog post, “Building Your Personal Brand.”

The (Often Dreaded) Conference Call: Survival Tips and Tricks

Conference calls are often an inevitable part of any major company’s management system, and they are, more often than not, a dreaded exercise for those involved. We live in an age where we expect instant gratification and in which we’ve developed short attention spans; we anticipate our questions being answered immediately, we expect those to whom we’re talking to listen effectively and react accordingly, and we hope (and often expect) that our problems will be solved promptly. This is due, in large part, to the age of technology. Technology, such as email, text messages and Internet on-the-go, has led to this sense of entitlement, this desire for instantaneity. During a conference call, the likelihood of instant gratification is slim, and your full attention is required to get the most out of the call. It is imperative that you take this into account and adjust your behaviour accordingly in order to protect your EP (executive presence).

conference call        The reason why instant gratification is unlikely during a conference call is simply due to the amount of people on the phone at the same time; there are many opinions on the line, many voices to be heard, and many questions to be asked and answered. Our egos can often get in the way and we may abandon what we know to be good, professional behaviour in order to get our thoughts heard. We may also think that our EP is protected because our colleagues can’t see our face, but that is not the case.

Of course, every conference call has a different purpose, however there are some simple tips and tricks that can help you make it through your conference call, all while protecting, and perhaps even enhancing, your EP.

Conference call tips and tricks:

  1. Keep excellent track of conference call dates and times, as missing a call due to disorganization definitely doesn’t enhance your EP. It is also often a good idea to call in a few minutes early to ensure you will be on time.
  2. Eliminate background noise! There is enough going on over the phone already without the need for those on the call to hear your Starbucks barista grinding coffee beans for ten minutes.
  3. Remember, you can’t read body language over the phone. That’s why it’s so important that you ask for clarification if you’re not sure what a colleague meant. We can often tell, by a person’s body language, if what they are saying is positive, negative, or neutral (or something else for that matter), but this gift is not available to us over the phone.
  4. It is important to always state your name before speaking. Because all attendees are not in the same room together, it is important for the effectiveness of the call that all members know who is speaking.
  5. Wait your turn to speak. Interrupting someone mid-sentence can be perceived as a huge EP blunder.
  6. If, however, you feel it necessary to interject because you have something integral to add, it is important, to protect your EP as well as your colleagues confidence and ego, to bring the conversation back to what they were saying before you broke into the conversation.

It can often be harder to protect and enhance your EP over the phone, mostly due to the lack of visual cues that are so integral to thorough and complete communication. That is why it is imperative that you take the necessary steps to adopting proper conference call etiquette – these manners and communication skills will serve you well over the course of your career, and can often translate into the physical workspace.