Image and Etiquette

Size doesn’t really matter

In fitting rooms across the planet, “Does it make me look fat?” — is without a doubt the pivotal issue that makes or breaks a clothing sale. Ultimately, it’s a rhetorical question because the woman doing the trying-on will make the call herself. If she has even the slightest uncertainty that the garment doesn’t shave ten pounds off her hips, midsection or thighs, chances are, it’s cast aside. And the alarming thing is, the question is as likely to be asked by a size 8 as a size 18! These days, I’m frequently found in fitting rooms — my calendar is full with image consultations as old clients and new come to terms with crisp mornings and sweaters at sundown. It’s almost fall. Time to freshen up and get back to business.

Although the FAT question is all too familiar, when it comes to image and creating an individual sense of style, my guiding principle is body proportion. What most people don’t realize is that while ten pounds makes the difference between one size and the next, those same ten pounds don’t alter the basic proportions of a body. Short neck or short legs? The right necklines and skirt silhouettes will play magical tricks. Same story for sloping shoulders or thick thighs. My strategy is to enhance the body’s framework with confidence-building clothing.

I know size doesn’t really matter because ten pounds here or there won’t make a difference to the body’s intrinsic shape, but sometimes it’s a challenge to make a perfectly proportioned client accept the fact that her Size 10 or 12 frame is not overweight. There is something wrong when educated, successful women have Size 0 as a goal. Last fall I mentioned Countess Filippa, the Ralph Lauren model fired for weighing in at 120 pounds. To add insult to injury, scary Photoshopping for a Japanese advertisement turned her body into a Barbie doll.

ShapeThere’s no question that the fashion industry is the source of this Size 0 fixation and now, with the annual release of the mega-sized fashion magazines and their fall coverage, I’m inclined to think there’s extra pressure brought to bear. I was intrigued to read in a recent New York Times article, that German magazine Brigitte has decided, instead of rail thin models, to photograph real women, despite hostile criticism from designer Karl Lagerfeld. Incidentally, when Herr Lagerfeld designed a condensed collection for retailer H&M a few years ago, he insisted that production be restricted to small sizes.

Closer to home, Glamour magazine has made headlines for featuring so-called plus-size models on several occasions. (Most would argue that these women are healthy and normal, not overweight.) Although the intent is noble — to discourage women from aspiring to wafer thinness — the overwhelming trend for fashion shows and photography continues to be Size 0 models.

But there is progress, of a different sort. Typically fashion magazines worship youth but three of this fall’s gigantic issues feature 40-plus cover girls. Something of a milestone, although admittedly, all three are movie stars: Julia Roberts (Elle), Halle Berry (Vogue), Jennifer Aniston (Harper’s Bazaar).

Read more from Glamour, “Who says supermodels have to be thin?”

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Is the Customer Always Right?

When department store tycoon Gordon Selfridge opened his namesake store in London, over 100 years ago, his flair for marketing was apparent from the moment the front doors opened. As one of many innovations, he located the perfumery, or scent department as it was called then, adjacent to the main entrance to mask the smell of horse-drawn traffic. Today shoppers are typically greeted with a fine mist of fragrance as they step into department stores around the world and yet, Mr. Selfridge’s best-known legacy may be the expression; “The customer is always right.”

Although some experts credit Marshall Field as the brains behind the saying, the likelihood is that it was Mr. Selfridge who put a spin on the maxim originally coined by hotelier César Ritz; “The customer is never wrong.” Bottom line, it probably doesn’t matter because the expression took root a very long time ago and I’m not so sure it has —or should have — the same power, today. Strong words.

The problem is unrealistic expectations when it comes to customer service. And it’s pervasive. One industry particularly prone to excess, or some would say abuse, is the hospitality industry where a typical cliché involves a disgruntled wine snob demanding replacement of a half-empty bottle. This is not to suggest that the motivation of every complaining “connoisseur” is deception but to point out that the responsibility for absolute and total perfection falls on restaurant owners.

A constant refrain, some would say mantra, during my courses on dining is: show respect to people in hospitality. The importance of this respect was reinforced just last month, during a stay at my son’s Ottawa home. The kitchen was under renovation and every morning the contractors arrived with hot coffee for all. We would stand around and chat until the work got underway. Towards the end of my visit and after several days of watching the kitchen take shape, I was intrigued to learn that before his renovation business, one of the senior partners had owned a banquet hall in Quebec. He was a professional chef and graduate of Le Cordon Bleu, Paris. Wow!

Here was a man with extraordinary attention to detail, a fine sense of craftsmanship, conscientious to a fault, and obviously the skills to manage and organize his construction team — I had to ask — why did he throw in the towel?
“No actually,” he said, “it was my apron. I threw it out the window!” He simply got tired of all the rude customers, their imperiousness and the endless demands on his staff. (Privately, I couldn’t help but think that impassioned homeowners are probably more inclined to make unreasonable demands than people dining out!)

Unquestionably, the customer has a right to certain expectations. Take for example, the experiences of a forty-something woman we’ll call Cindy. New to the slightest touch of grey, she was encouraged to stretch her hair-care budget and book an appointment for colour and a cut at the salon favoured by younger colleagues. Things did not go well. Cindy paid her bill and silently cursed herself for overspending — poor coverage of her grey. And then things got worse. As she tried to blow her hair dry the next morning, it was pretty obvious she’d had a bad cut. Cindy was furious.

Apparently, the referring colleagues convinced her to call the salon. The owner immediately offered to provide a refund — or correct both the colour and cut.
So back Cindy went, to give them another chance. No charge, of course. As luck would have it, disaster struck again. This time, the colour coverage was fine but the result was abysmally dark. Oh no! Cindy left in tears and by the time she got home, could barely contain herself.  I guess she had worked herself up into such a rage that she called the salon back demanding they see her immediately. And again she went back.

This time, miraculously, all went well. Perfect. Gorgeous, in fact. But the tale doesn’t end here because about six weeks later, it was time for a touch-up. Cindy called the salon and was declined an appointment. “Too much stress,” said the owner. “Thank you and good-bye.” Not my business but personally, if I had an unhappy client, right or wrong, I’d do everything in my power to regain the highest level of customer confidence. Imagine the benefits of a satisfied Cindy happily broadcasting her enthusiasm. Chacun à son gout.

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Exemplary Executive Conduct — the Emblem of Every Successful Organization

I am a real advocate of looking up the ladder to role models, for cues and guidelines, so I was truly exasperated to hear the following story:

A young colleague of mine, let’s call her Mandy, returned from a recent meeting so agitated, not even an iced cappuccino (with whipped cream!) would calm her down. Mandy explained to me that at the last minute she’d been invited to submit a bid to a potential client. She had worked around the clock on her proposal, including numerous calls to the company’s HR department, making sure she had all her ducks in a row.

On the big day, Mandy arrived at the company’s HQ, where she was warmly greeted by her HR contact and told she would be meeting both the VP and a senior director. Now Mandy may be young, but she is definitely not a rookie so this didn’t faze her in the slightest. What did throw her for a loop was that as she was shown into the boardroom and introduced to these senior managers, neither one stood to shake hands. It got worse. Mandy’s attempts to make small talk were overwhelmed with a stream of questions, all barked at her, without any attempt to make eye contact because both executives were fixated on their BB’s —throughout the entire meeting! It should come as no surprise that Mandy was knocked off balance. But, she never lost her cool and persevered with the presentation right till the end.

We associate workplace “culture” with the permeating values, attitudes, beliefs and even psychology that form the infrastructure of a company and its code of behaviour. Genuine experts and dedicated scholars, along with your garden-variety, self-proclaimed authorities, continue to debate the differences between organizational culture and corporate culture. In the ivory towers of academia this dialogue is a contentious issue, but to those of us in the trenches, whether it’s called organizational or corporate, is pretty much a non-issue.

What is an issue is workplace culture, itself. It is a very big deal. There are often “boot-camps” for new recruits, to help them get onboard and avoid awkwardness. There are special mentoring programs for experienced hires, to guide them through the cultural transition period. There are constant courses and training, to keep the entire staff current. But every day, in every workplace the preeminent emblem of every organization is the conduct of management — at every single level. In other words, whether you’re a junior supervisor, a director, a president or the CEO, you function as a role model and ultimately, your performance will be a source of inspiration.

I would like to believe that Mandy’s experience was caused by some startling piece of news that unhinged the two executives. I’m not making excuses; they exemplified bad manners, bad form — and bad branding.
A few days ago, I caught up with Mandy. She was her usual levelheaded self. Mandy had withdrawn her bid for the contract. “Who,” said Mandy, “wants to work with empty suits?”

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Inappropriate Dress at Work May Send the Wrong Message

In my book, eavesdropping is snooping. It may be accepted behaviour in spy novels and British mystery programs but unless your name is Inspector Poirot, eavesdropping is a no-no.

Last week, I admit, I had an Inspector Poirot moment. Really. I couldn’t help myself because as I was having lunch outside at a local restaurant, a young woman at the table next to me was speaking so loudly it was open season on eavesdropping. I suppose I could have moved to another table but my lunch had arrived, my seat was in the shade and I was, I confess, intrigued. Quickly, I rationalized my situation as “professional field research.”

Apparently, the woman had been sent home from work to change her clothes. She was furiously bashing her boss, “Miss Perfect in her purr-fect little cardigan, linen pants and sling backs.”

How could I resist?  There I was with a ringside seat. I leaned in a little closer.

It didn’t take long to sort things out. The self-proclaimed victim showed up for Casual Friday in flip-flops and leggings, prompting her boss, the so-called Miss Perfect, to send her home to change. The tirade continued, “What’s the matter with her? Doesn’t she know Friday’s the day you let it all hang out? It’s the day that transitions you into the weekend. Doesn’t she know anything about dressing down? Doesn’t she ever relax?”

Whew! Quite an outburst and yet the friend said nothing. At the time I thought she should have backed up the boss; after all, sending someone home to change sends a pretty strong message. I guess she knew there was no point. I’ve come to realize that since the young woman in flip flops could read the signals — cardigan, linen slacks, sling backs — but didn’t get the point, she’s probably not the right person for the job.

The moral of the story? Actually, I guess there are a couple:

  • Please let this be the last time I say it this summer — flip-flops are for the beach.
  • Leggings are ideal for workouts, and that’s where they belong.
  • Look to the top for cues about casual dress codes. Where skirt and pant suits rule, don’t even think about showing up in a sundress. 
  • Same goes for guys, if suits and ties are routine most days, chances are polo shirts are off-limits on Friday. 
  • And finally, beware of boss bashing. You never know who’s listening.

And speaking of bosses, Standford Professor and best-selling author, Bob Sutton, has a new book — Good Boss, Bad Boss: How to Be the Best… and Learn from the Worst —that’s scheduled for release September 7.

I haven’t seen it yet but advance press makes it clear Dr. Sutton has directed his book at employees, not the boss! Should be an interesting read.

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Fit for a Queen

My profession brings a constant parade of diverse clients. From one week to the next, I’m constantly surprised and delighted by the stream of people arriving at my virtual doorstep. Variety is, indeed, the spice of my life. It keeps me primed for a fast-paced — make that high-octane — life.

A case in point is the call I received only weeks ago from journalist, TV broadcaster and host of Listen UP TV, Lorna Dueck. She had big news about the upcoming royal tour of Canada — and big questions about the protocols of meeting Queen Elizabeth. Lorna was calling on behalf of Reverend Dr. Franklin Pyles, her Chairman of the Board. He was honoured with an invitation to say Grace at the State Dinner for the Queen, to be hosted by Prime Minister Harper on July 5 at the Fairmont Royal York in Toronto. A big night and a big occasion requiring more than a little attention to detail.

As President of the Christian and Missionary Alliance Church in Canada, Rev Dr. Pyles leads 400 churches, including Prime Minister Harper’s place of worship, and is obviously, a seasoned communicator. Both he and his wife Gay felt truly blessed by this great honour — but dinner with the Queen is far from an everyday experience and requires some coaching, along with glamorous, special-occasion clothing.

We made quick progress with the royal protocols, next step, a real evening gown for Gay. Together, Gay and I visited award winning Canadian designer Ross Mayer. For over 20 years, Ross has dressed a fiercely loyal clientele. From chic daywear to sleek eveningwear, his reputation for hitting just the right note for every occasion is justly deserved. It’s no surprise that Ross scored an A+ with Gay’s elegant gown in deep purple and silver brocade —truly fit for the Queen.

Next step? Sparkling crystal jewels to dramatize the effect. At the Swarovski flagship store on Bloor Street, we met with Maria and Store Manager Ryan for a tour of what must be the world’s biggest jewel case! So many choices and only one occasion — we finally decided on a necklace, earrings and bracelet. The final finishing touch was a perfect “bijoux” evening bag.  Little wonder Gay said she felt like Cinderella!

And Rev Dr. Pyles, perfectly turned out in his tux, had a brocade vest to match Gay’s gown. But the crowning touch, if you’ll pardon the pun, was the Monarch’s Protocol Officer complimenting Rev Dr. Pyles’ for both his saying of Grace and its appropriateness.

It was a magical evening. Congratulations Rev Dr. and Mrs. Pyles. Thank you for including us in this very special event.

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Decline in Urban Civility

Picture a weather-perfect long weekend marking the unofficial start of summer and you’d have Toronto’s Victoria Day holiday.  My husband and I decided to seize the moment and take advantage of the idyllic conditions with a long walk — far from the pervasive concrete of our urban neighbourhood.

We headed for our local public transit station where we encountered unexpected track and switch work. The place was hopping and as we waited for our rerouted subway train, we fell into conversation with a transit operator. We talked about the drivers, women and men, who work for the TTC (Toronto Transit Commission) and their job challenges — one being the life altering, traumatizing experience tunnel operators face when a “jumper” leaps in front of a moving train.

As tragic as this is, another challenge drivers face is personal assault and it’s on the rise. Rude passengers all too frequently display discourteous, anti-social behaviour.

Coincidentally, the next morning just as I was leaving for work, I heard on the news that a TTC bus driver was attacked with fireworks after Victoria Day celebrations. According to reports, a man approached the open door of a bus and threw a Roman candle at the driver.  A senseless act of meanness.

Imagine my surprise when I arrived at work, started opening emails and the first thing that jumped off my screen was the subject line from the New York Times: When Passengers Spit, Bus Drivers Take Months Off

In the article, the journalist considers if passenger behaviour is the result of frustration with the system or reflects a general decline in urban civility. I guess after repeatedly hearing about transit drivers as targets, I tend to side with the “decline in urban civility” theory. Sad but true. That said, I remembered The Baltimore Workplace Civility Study: 

“As organizations have flattened and gone ‘casual/informal,’ there are fewer norms as to what constitutes proper business behavior. Research has shown that most acts of workplace violence originate with uncivil behavior. Moreover, an uncivil work environment can have an economic impact on an organization. Employees encountering workplace incivility have reported less commitment to their company, lost productivity, and some have left their jobs.”

The study makes a strong case that incivility in the workplace is very costly.
No wonder so many job postings typically read: Exceptionally strong interpersonal skills required. I encourage you download this report and share it with your co-workers.   Download the study.

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Self image and looking beyond a disability

Image has a profound impact on both professional and personal life. When people are comfortable with the way they look, they are most likely happy, relaxed and self-assured. They even communicate more effectively. With this confidence comes the ability to set, manage and achieve personal goals.

I was reminded of the importance of this much needed, self-assurance component in everyone’s life when last week two emails, one from my colleague Catherine Bell and one from a client’s mother, reached my inbox almost simultaneously. Catherine sent me a recent article of hers entitled Look Beyond the Disability that touches upon the difference between how she’s treated when she uses a cane — necessitated by the late effects of childhood polio —and when she doesn’t. As I scrolled through Catherine’s article, my thoughts turned to my client Melissa Vassallo and coincidentally, an email arrived from her mother with news about an upcoming celebration.

Six years ago, at the age of 22 and on the cusp of graduating from Queen’s University, Melissa was in a life-threatening car accident that left her in a coma for three months  and hospitalized for over two years. She has undergone over 50 operations and procedures.

Four years after her accident, Melissa arrived at my office using a walker. She was lovely looking, her face untouched by the accident, and she had a sincere, winning smile. During our first encounter I detected a note of sadness as Melissa expressed the daily frustrations of trying to look and feel her most attractive. She wanted, and needed, to feel better about herself.

Over time, we worked together and as you can see, Melissa is justifiably proud of her journey. What was a winning smile has blossomed into a beaming smile! Bravo Melissa.

TV interview
Meet this self-assured young woman with her infectious enthusiasm as she outlines her efforts to bring “Accessible Sailing,” in partnership with the Rick Hansen Wheels in Motion Foundation, to Oakville, Ontario. http://vimeo.com/10492683 (password: sailing)

Mobility devices
Today, Melissa dashes around town on her Sidewalk-SUV and when she parks the sporty red scooter for a night out with friends, she’ll grab one of the many canes from her stylish collection. People often ask if she’s tripped, or “something” — they have no idea of the extent of her injuries. Melissa has truly mastered her very own sense of style!

Although Melissa and Catherine both use mobility devices/canes, what they really have in common is a highly developed sense of personal style. Catherine is a professional Image Consultant with a background in fashion, but what many people don’t realize is that she is also an advocate for people with disabilities. (In June 2009, Catherine was Ontario March of Dimes’ delegate at the Canadian Government Roundtable: United Nations Convention on the Rights of Persons with Disabilities.)

Catherine writes persuasively in Look Beyond the Disability:  “People who use a wheelchair or other assistive devices for mobility can still make their own decisions, speak for themselves and contribute fully in the workplace and society. Often people assume that someone who can’t hear is unable to communicate; they may even question their competency. People who have a visual impairment may appear confused when someone abruptly leaves them standing alone in the middle of a room without telling them where the furniture is located. But this doesn’t mean that they’ll be confused when it comes to doing business, living alone in their home, or navigating new territory.”

Sadly, many well meaning individuals lack the know-how or etiquette to interact with people with disabilities:

  • Ask before you help: never presume a person needs help
  • Ask how before you act: a wheelchair or scooter is considered personal space
  • Never touch unless help is requested and specific instructions are given about where to place your hands
  • Offer assistance only when there appears to be a need
  • Say “person with a disability,” not disabled person
  • Not sure what to say? Ask — most people with disabilities avoid the term “challenged”

And finally, among friends humour has a role to play. My sister-in-law, on my late husband’s side, was born with spina bifida and is a wheelchair user. I often joke with her; “You always get the best seat in the house,” or “I see you’ve got new snow tires.”  Remember, etiquette is all about putting people at ease.

Perhaps you have a related story to tell or a question about the protocols of sensitivity training in the workplace? Let us know and post a comment or email directly.

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Bargain Hunting for Corporate Apparel

Corporate branding has many forms; so naturally, I’m always on the look out for opportunities to enhance a client’s image. My areas of expertise are a very specific series of branding touchpoints —customer service, employee training, and employee image — but sometimes I see an opportunity to jump into other arenas.

A case in point is customized corporate apparel, or so-called logo wear. Corporate golf tournaments, for example, may include polo shirts with the company’s logo, as part of the day’s package. But there’s another category of T-shirts — a far cry from Clubhouse-appropriate attire — and that’s the Promotional T-shirt. Known in the trade as “blanks,” these wholesale blank t-shirts  provide an ideal canvas for presenting company logos, slogans or messages in an informal way.

Jody Steinhauer of The Bargains Group Ltd is an expert when it comes to promo T-shirts. Her firm sells literally thousands to companies in search of high quality, pristine white T’s with a full size range and I might add, a magic price of $2.00 each, before printing.   Custom T-shirts Canada

Conventions, picnics, product launches and fund-raisers, all these events are perfect for what Jody describes as her “walking billboards” and to ensure company employees stand out in a crowd. As Founding President of The Bargains Group and CBO (Chief Bargain Officer), Jody is a wealth of knowledge when it comes to printing her product. The Bargains Group will arrange for eco-friendly, water based printing at one of Canada’s largest print facilities.

The Bargains Group stocks a massive range of apparel from the $2.00 T-shirt blanks to ubiquitous golf shirts, team wear and athletic wear, all at discounted prices. Then there are the seemingly endless other categories: canvas totes, duffel bags, sport bags, water bottles, corporate gifts  — and many products can be customized.    Personalized promotional products

Jody is an interesting anomaly in the realm of discount wholesaling. For starters, she’s a fashion graduate with a keen sense of style and a high taste level. She started her business on a shoestring — with only a phone, fax machine and $1,000 — at her dining room table HQ. From these humble beginnings, Jody has grown her business dramatically and in 2001 she was selected from over 1,200 nominees in the Report On Business nationwide search for the Top 40 Under 40 Award. The same year, she received the Canadian Woman Entrepreneur of the Year Award, in the Innovation Category.

Jody is adept at balancing her high-powered career with her marriage, children and family but there’s another chapter in this remarkable woman’s life that deserves recognition — her commitment to community and focus on “giving back.” Jody has received numerous awards for her humanitarian achievements and her innovative approach to social concerns. She is the driving force behind two very special charities, Project Water and Project Winter Survival.

In the ten years since Jody originated Project Water, her team of volunteers has distributed over 1 million bottles of water to homeless people over the course of Toronto’s extremely hot summers. Project Winter Survival offers essential items including scarves, hats and even sleeping bags to people living on the street.

Learn more about Jody’s charitable missions:
http://projectwater.ca/
http://projectwintersurvival.org/

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New Wave of Public Speaking

My journey as a public speaker may soon take to the high seas — literally and figuratively.  Rarely does a week pass that I’m not engaged to speak.  Venues vary in size and scope but probably my largest audience was 19,000 plus, at the Ottawa Senators’ home game when I introduced Sandrine’s Gift of Life — the organ donation charity I founded in memory of my daughter, Sandrine.

Last year, I conducted a series of training sessions for one of the world’s largest cruise lines and delivered numerous speeches during the course.  Although I’ve enjoyed cruising vacations, this was my first professional undertaking with the cruise industry.  It was a fascinating introduction and the entire program took place at the corporate headquarters — not “on-board.”

This taste of the industry has piqued my interest; so I’m now anticipating the next phase — as a guest speaker on an actual cruise.  I think of it as a departure from my usual stomping grounds — from boardroom to on-board.  The intention is to get both a better perspective of cruise staff training needs and passenger behaviour, to ultimately develop some timely protocols for both groups.  Although a guest speaker’s responsibility is “to speak”, the social aspect is equally as important.  Hosting a table at dinner, being available to discuss informally the finer points of your speech, and being sociable, friendly and approachable are all part of the job.

Fun and glamorous?  Perhaps. What most aspiring cruise guest speakers may not realize is that the remuneration is the cruise itself, and not, I might add, first class or a stateroom with balcony.  Most guest speakers, unless they are true celebrities, are assigned an inside cabin on a low deck.  Nevertheless, I’m getting ready, thinking about some new luggage and preparing myself for un bon voyage!

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Academy Awards 2010

Every year, I look forward to the Oscars. Lights, cameras and evening wear — it’s the original red carpet event and birthplace of Joan River’s famous quip-question. “Who are you wearing?” has become part of the lexicon of celebrity interviews, thanks to her and daughter Melissa.

Of course, the whole point of the evening is the award ceremony itself, but the red carpet parade helps to build the excitement and I was right there, covering the red carpet from my living room. (Read my Oscar night tweets here.)

There were no major faux pas. Well, maybe a couple — Charlize Theron, for starters. John Galliano of Dior created the lilac bustier gown especially for her. But what were those fabric spirals over each breast? And speaking of fabric, the asymmetrical ruffles on JLo’s gown reminded me of a Christmas tree skirt. And surely Elizabeth Banks could have ordered her beautiful dress in a more becoming colour?

Although this doesn’t actually fall into my official faux pas category, posture was very much on my mind and simply because it was sadly missing in action. All those strapless gowns demand wonderful posture — what our grandmothers called “bearing and carriage.” Time to hit the gym, girls, and start strengthening those trapezius muscles or Hollywood will be overloaded with dowager humps!

Most men looked amazing with lots of new and interesting takes on “black ties” and numerous pocket squares.  Full marks to Jeff Bridges for his appearance, his much-deserved award and let’s not forget his marriage of 33 years. Wow!  What a dramatic transformation from his role in Crazy Heart. Alec Baldwin, on the other hand, was about an inch short on the shirt scene — no cuffs in sight. Shirts were sometimes out of sync in the collar department — too bitty or too big. But enough nitpicking.

It was a grand event, truly Hollywood-worthy. Yes, I missed what used to be called a “Cher Moment” — a really dramatic, over-the-top extravagant costume and dramatic entrance. And yet, Sandy Powell in accepting her award for, coincidentally, Costume Design —The Young Victorians — brought a new, modern sensibility to the stage. Her choice of gown was simply exquisite and the fabric ultra-luxurious. And finally, “sensational” best describes Penelope Cruz in a draped Bordeaux satin gown by Donna Karan.

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How Is Your Personal and Professional Image?

Are you wondering why your closet is filled with clothes that don’t make you look and feel as fabulous as you are?  Tired of spending loads of time and tons of money trying to get the look you want?  Are you confused about what suits YOU best, how to manage trends, dress age appropriate?

What if I told you that you that you will never have that problem again?

Join me for my new Image Enhancement Course for the Professional Woman – a 4-part course where I will teach you how to create your own look of success!  It all starts on Monday April 5, 2010.

Details and Registration!

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