This taste of the industry has piqued my interest; so I’m now anticipating the next phase — as a guest speaker on an actual cruise. I think of it as a departure from my usual stomping grounds — from boardroom to on-board. The intention is to get both a better perspective of cruise staff training needs and passenger behaviour, to ultimately develop some timely protocols for both groups. Although a guest speaker’s responsibility is “to speak”, the social aspect is equally as important. Hosting a table at dinner, being available to discuss informally the finer points of your speech, and being sociable, friendly and approachable are all part of the job.
Posted on March-24-2010