Do you find it rude when you’re out with a colleague and they’re texting when talking to you? Ever had a funky cell phone ring kill the mood at a motivational seminar? Or worse, have your employees check their messages at corporate business meetings?
Here’s what a recent survey sponsored by Intel Corporation and conducted by Ipsos on “Mobile Etiquette” revealed:
…nine out of 10 U.S. adults (92 percent) agree that they wish people practiced better mobile etiquette when it comes to using their devices in public areas.
They also found that 75 percent of U.S. adults believe that mobile manners are becoming worse compared to 2009 when Intel first conducted a study on the topic. In fact this lack of consideration is emerging as a new form of “road rage.”
Sixty-five percent of U.S. adults admit to becoming angry around people misusing their devices.
Seventy nine percent of HR managers believe mobile Internet-enabled devices can be a hindrance by causing unnecessary disruptions.
Four in ten managers (42 percent) have received a complaint about an employee’s improper use of mobile technology in the workplace.
The top mobile offenses include a phone ringing during a meeting and employees using their laptops to check email or surf the Internet during a meeting.
Whether you’re guilty of the crime or you’ve noticed others practicing supposedly inappropriate mobile etiquette here are some cell phone etiquette tips by Margaret Batting of Go Local Prov worth practicing:
1. Remember, etiquette is about making others feel comfortable and building positive relationships. Keep in mind how you want to be perceived. Do you want to be seen as considerate and respectful of others or self-centered and rude?
2. When attending group meetings, put your phone on vibrate and avoid checking it every time it buzzes.
3. If you have scheduled a meeting that will run more than an hour, factor in time for participants to check their devices.
4. If meeting attendees have laptops and iPads, ask them to minimize the Windows that are unrelated to the topic at hand.
5. If you are meeting with a colleague and you are expecting an important call or email, let the person know in advance that you may need to step out of the meeting temporarily.
6. Always refrain from talking on the phone in the restroom at work or in public. You never know who is in the stall next to you!
7. Avoid the urge to check your phone while talking with a colleague or client. Building relationships is about making others feel important. Checking your phone every time it beeps diminishes that process.
But things are not all that bad. According to the survey 70% of managers said smart phones allow their staff to be more productive through multi-tasking. Also having a cellphone gives people a sense of security – that they’re available and can be reached.
As Batting explains, “The balance is figuring how to use these devices without offending others or disrupting productivity. Companies need to establish guidelines so employees know the dos and don’ts of using their mobile devices in the workplace.”
That’s where we at Corporate Class Inc. come in. If you’re worried about inappropriate mobile phone use at work or in front of clients, training your employees on the rules of mobile etiquette is essential.
Our exclusive Virtual Communication Lunch and Learn session covers the application of techno-etiquette to strengthen participants’ executive presence through communication and across all virtual applications: telephone, email, PDA and managing Social Media — Facebook, LinkedIn, Twitter.
Call Diane Craig to find out more today!