Michelle Yuen is Executive Assistant to CCI President Diane Craig. Often the point of entry for enquires from a diverse range of international clients, Michelle is fully apprised of all Workshops, Programs and Courses, including enrolment procedures. As the first line of communications for many web-based requests for information, she is fully conversant with all CCI offerings.
Her role is to guide clients through the first stages of connecting with CCI and to confirm conferences, schedule meetings and manage correspondence on behalf of Diane Craig.
With her calm, analytical perspective Michelle anticipates questions and works with clients to deliver results in a timely manner. Obliging and flexible, her approach is solutions-based. Prior to her EA career, Michelle worked as a website administrator. She is known for her consistent attention to detail and ability to remain unfazed during multi-tasking situations that would challenge even seasoned executives.