Glossary

Overview

Provided in this section are definitions for some of the words used in this Web site. Each definition includes a standard Dictionary definition as well asCorporate Class Inc.'s definition for some of the words.

Analysis: A spoken or written presentation of a study.

Appropriate: Suitable for a particular person, condition, occasion, or place; fitting.
Behaviour: The actions or reactions of persons or things in response to external or internal stimuli.

Boardroom: A room where a committee meets (such as the board of directors of a company).

Body language: The gestures, postures, and facial expressions by which a person manifests various physical, mental, or emotional states and communicates nonverbally with others.

Business: The occupation, work, or trade in which a person is engaged: the wholesale food business. A specific occupation or pursuit: the best designer in the business.

Casual dress: Casual dress denotes sports attire and is appropriate for barbecues, patio/pool parties, casual suppers and sporting events. If guests are to engage in a sport, appropriate dress - such as a tennis outfit or swimwear - may be worn. Other casual attire includes: For a man: trousers (long or short) and shirt, with or without a tie, with a sweater or sports jacket (depending on the weather). For a woman: slacks or skirts. Skirts may be short, mid-calf or long and should be in daytime fabrics only.

Casual Friday: The business practice of allowing employees to dress more casually on Fridays.

Colour: The appearance of objects or light sources described in terms of the individual's perception of them, involving hue, lightness, and saturation for objects and hue, brightness, and saturation for light sources.

Communication: The exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior.

Conduct: The way a person acts, especially from the standpoint of morality and ethics.

Consultation: A conference at which advice is given or views are exchanged.

Conversation: The use of speech for informal exchange of views or ideas or information etc.

Corporate: done by or characteristic of individuals acting together; "a joint identity"; "the collective mind"; "the corporate good", organized and maintained as a legal corporation.

Courtesy: Polite behavior, gesture or remark.

Credibility: The quality, capability, or power to elicit belief.

Cross-cultural: dealing with or comparing two or more cultures

Decorum: Appropriateness of behavior or conduct.

Deference: Submission or courteous yielding to the opinion, wishes, or judgment of another. Courteous respect.

Demeanour: The way a person behaves toward other people.

Dining: To give dinner to; entertain at dinner: wined and dined the visiting clients.

Dinnerware: The plates, serving bowls, platters, and other tableware used in serving a meal. A set of dishes.

Dress: Clothing; apparel. A one-piece outer garment for women or girls. Outer covering or appearance.

Dress code: A set of rules specifying the correct manner of dress while on the premises of the institution (or specifying what manner of dress is prohibited).

Ethno-cultural: an ethnic quality or affiliation resulting from racial or cultural ties.

Etiquette: Rules governing socially acceptable behavior. It is knowing how to treat a person.

Executive: A person or group having administrative or managerial authority in an organization.

Eye contact: Direct visual contact with another's eyes.

Fashion: The prevailing style or custom, as in dress or behavior: out of fashion. Something, such as a garment, that is in the current mode: a swimsuit that is the latest fashion.

Faux pas: A social blunder.

Flatware: Tableware that is fairly flat and fashioned usually of a single piece, as plates. Table utensils such as knives, forks, and spoons.

Formal: Being in accord with established forms and conventions and requirements (as e.g. of formal dress). Formal dress means a woman wears a late afternoon dress or suit and a man wears a dark suit before six o'clock in the evening. After six o'clock formal dress falls into two categories, "black tie" and "white tie".

Glassware: An article of tableware made of glass.

Gratuity: A favor or gift, usually in the form of money, given in return for service.

Greetings: A word or gesture of welcome or salutation.

Guest: One who is a recipient of hospitality at the home or table of another. One to whom entertainment or hospitality has been extended by another in the role of host or hostess, as at a party. One who pays for meals or accommodations at a restaurant, hotel, or other establishment; a patron. A distinguished visitor to whom the hospitality of an institution, city, or government is extended. A visiting performer, speaker, or contestant, as on a radio or television program.

Handshake: The grasping of hands by two people, as in greeting or leave-taking.

Host: One who receives or entertains guests in a social or official capacity.

Image: The character projected to the public, as by a person or institution, especially as interpreted by the mass media.

Impression: An effect, feeling, or image retained as a consequence of experience. A vague notion, remembrance, or belief.

Informal: Suited for everyday wear or use: informal clothes. This term means a cut under "black tie". Informal dress before six o'clock signifies an afternoon dress or dressy suit for a woman and a jacket and tie for a man.

International: Of, relating to, or involving two or more nations: an international commission; international affairs. Extending across or transcending national boundaries: international fame.

Introduction: A means, such as a personal letter, of presenting one person to another. The first section of a communication, the act of beginning something new.

Manners: The prevailing customs, social conduct, and norms of a specific society, period, or group. It is how you treat a person.

Meeting: To come into the company or presence of, as for a conference.

Networking: To interact or engage in informal communication with others for mutual assistance or support.

Poise: A state of balance or equilibrium; stability. Freedom from affectation or embarrassment; composure. The bearing or deportment of the head or body.

Posture: A characteristic way of bearing one's body; carriage: stood with good posture.

Pourboire: Money given as a gratuity; a tip.

Presentation: Something, such as a lecture or speech that is set forth for an audience.

Professionalism: Having or showing great skill; expert.

Protocol: The forms of ceremony and etiquette observed by diplomats and heads of state. A code of correct conduct: safety protocols; academic protocol.

Respect: To feel or show deferential regard for; esteem. To relate or refer to; concern.

Rules: A usual, customary, or generalized course of action or behavior

Salutations: A polite expression of greeting or goodwill. Greetings indicating respect and affection; regards. A gesture of greeting, such as a bow or kiss. A word or phrase of greeting used to begin a letter or message.

Savvy: Practical understanding or shrewdness.

Serviette: A table napkin.

Skill: Proficiency, facility, or dexterity that is acquired or developed through training or experience.

Small talk: Casual or trivial conversation.

Style: The fashion of the moment, especially of dress; vogue.

Tableware: articles for use at the table (dishes and silverware and glassware).

Toasting: The act of raising a glass and drinking in honor of or to the health of a person or thing. A proposal to drink to someone or something or a speech given before the taking of such a drink. The one honored by a toast.

Training: To make proficient with specialized instruction and practice.

Wardrobe: Garments considered as a group, especially all the articles of clothing that belong to one person.

Working a Room: At a business/social function, you make sure you do everything to meet as many people as you can, introduce those you know to those they don't know, try to connect people together who have similar interest and/or who can benefit from each other.



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