Image and Etiquette
The entire incident was no big deal; I’m simply using it to illustrate my point that saying “sorry” often falls into the category of empty words.
Posted on August 4th, 2009 by Diane
Filed under: Communication, Diane's Reflections, Social Etiquette | 1 Comment »
Two key points: Attention to detail and attentive listening On April 28, 1999, just eight days after the Columbine massacre, 17-year old Jason Lang was brutally killed in a so-called copycat shooting. This random act of violence took place at Jason’s high school in the small town of Taber, Alberta. He had never met the [...]
Posted on June 23rd, 2009 by Diane
Filed under: Conferences | 1 Comment »
