Recovering From a Bad First Impression

As was discussed last week in the blog about creating a favorable first impression, the power and value of a good first impression is paramount in any given situation. Creating a good first impression can lead to new opportunities, new connections and help to propel you forward, at whatever stage you’re at in your career.


In addition, as mentioned last week, typically first impressions are made with confidence, and tend to be solidified over time. However, that is not to say that you cannot recover from making a bad first impression.

According to an article in Forbes Magazine written by Dorie Clark, there are a few ways one can overcome a bad first impression. Clark interviewed Grant Halvorson, author of the book “No One Understands You and What to Do About It”, who gives readers some insight on steps they can take to overcome a bad first impression.

  1. Overload them with contrary evidence

Say, for instance, you make a bad first impression, and the root of that bad first impression is that you came across as perhaps slightly more opinionated than you truly are (often in stressful situations, such as a first interview, we sometimes act outside of our normal behaviors). Next time you meet with the person in question, be cognizant of your faults from your first meeting and try to counteract them with opposite behaviors. In this situation, take a step back and refrain from offering your opinion at any given moment; simply offer it if it’s asked of you. Also, you could go out of your way to ask the other person about their opinion on matters in question.

  1. Arrange a joint work project

Granted, this may not be possible in all situations, however arranging a project with the person with whom you made an initial bad first impression may help to patch things up. The project should be something that requires the skills of both people and an atmosphere of teamwork. When you work with another person on a project, you want to have faith in that person and believe in their capabilities, if at least for the success of the project. This will give you the chance to help repair that negative first impression you gave when the project is a success.

There are many other ways to recover from a bad first impression. Showing up to work early for a few weeks, treating colleagues to coffee after lunch, or simply being kind and friendly are all ways you can begin to repair the negative first impression you gave. These may sound cheesy or that you’re “sucking up”, however how others perceive you is extremely important, and you should take any necessary steps towards fixing that lackluster first impression.

Works Cited:

Clark, Dorie. “How to Recover From a Bad First Impression.” Forbes Magazine. Forbes. 20 Apr. 2015. Web. 3 Oct. 2015.

How to Make A (Positive) First Impression

It is no secret that first impressions are important; they have been so since the dawn of our species. As homo sapiens were evolving, a particular defence mechanism was in place which allowed for the incredibly quick judgment of another of the same kind. The ability to judge another was of incredible value; it would initiate the fight or flight response. Is the other trustworthy? Friend, or foe?

The same mechanism is still in place today. In fact, research suggests that we are not only are able to, but automatically judge another person’s personality traits based on a mere 100 millisecond exposure to a photograph of a face (Willis and Todorov 2006). Not only do we make these snap judgments subconsciously, but the first and most confident judgment we make is about the other’s trustworthiness. In addition, the same research found that not only do people generally stick with their first impression of someone, but that this impression is solidified over time (this is not to say, however, that you cannot recover from a bad first impression – you can. We will discuss this next week).

This phenomenon is directly applicable, and extremely prevalent, in the business world. Given the importance of first impressions, one of the aspects of business where this is most important is in an interview setting. A bad first impression when you walk into an interview could potentially have devastating effects. So, how can you give the best first impression?

Tips on Giving a Good First Impression Before an Interview

  1. Grooming: given that first impressions, evolutionarily speaking, are based on viewing another’s facial features, grooming (including hair, makeup and general skincare) are extremely important. Neat, coifed hair, healthy skin, and a simple, but well put-together makeup application will do wonders. It will signal to the interviewer that you are healthy and care about yourself.
  2. Dress: just like the importance of first impressions, it is no secret that dress is extremely important in business, and you could say, especially in an interview setting. It accompanies grooming in the overall first impression you give to the interviewer. Make sure to dress appropriately for the job in question (for example, don’t necessarily wear a skirt suit if applying for a job at a gym), and be sure that your clothing fits you properly, and is appropriate. An ill-fitting garment or suit will possibly lead others to think you are lazy, or simply don’t care.
  3. Presence: your overall presence – how you walk in the room, your posture, your gait, your smile – is like the cherry on top of the first impressions sundae. Presence is not really something tangible; it is a combination of many elements that create your overall aura. Your presence will signal your confidence and authority in the interview setting, two very valuable commodities in an often highly stressful situation.

Don’t let the idea of the significance of first impressions scare you; rather, it should inspire you. Now you know that you can effectively “create” a favorable first impression before you even get to your interview. Just remember how far a smile, a great jacket, and a whole bunch of confidence can take you!

Works Cited

Willis, Janine and Alexander Todorov. “First Impressions: Making Up Your Mind After a 100-Ms Exposure to a Face.” Psychological Science 17.7 (2006): 592-598.


Leadership Presence: Being Present

As we discussed last week, leadership presence and executive presence are two terms that are nearly interchangeable; they both share many of the same characteristics and qualities, and they both can be learned.

Check out the link to the article "Mindful Meetings" at the bottom of the post!

Check out the link to the article “Mindful Meetings” at the bottom of the post!

This week is the second installation of this blog series, on being present. Being present doesn’t simply mean paying attention, but truly focusing on the task at hand. Belle Linda Halpern and Kathy Lubar, in their book “Leadership Presence: Dramatic Techniques to Reach Out, Motivate and Inspire”, explain that, similar to actors, a big part of being able to stay focused is to be able to handle pressure. We refer to this as being able to remain calm under pressure.

Being aware to handle pressure

One of the best ways to handle pressure – whether on stage during a performance, or during a performance in the boardroom – is to be completely aware of your surroundings. Who’s in the room with you? Where are you sitting in relation to others? What is the lighting situation in the room? Are there any windows? Knowing as much as possible about your surroundings will help you master them, and in turn, will help you master your performance and keep cool under pressure. This is what we refer to listening at Level 3, listening to the environment. Level 1 is all about me and Level 2 is about the two-way conversation, an exchange of give and take. Never all one sided as in Level 1.

Being present in today’s fast-paced world

We live in a society where time seems to be passing us by at lighting speeds, and where the present moment seems to pass us by almost immediately. From texts to emails to phone calls, we are expected to read right away, respond right away and act right away, while usually doing other things at the same time; it seems we are in a constant state of multi-tasking. People appear to speed walk everywhere they go, or are running to catch a cab or a train to their next destination. So how can we stay present in such a fast-paced environment?

Halpern and Lubar discuss that all this frantic activity “only exacerbates the underlying problem – how we react to our own feelings of fear” (Halpern and Lubar 26). Fear is a crippling emotion that must be overcome if you are to stay present in the moment.

Three guidelines for “getting present” (Halpern and Lubar 28)

  1. Focus on the physical
    1. Be in the body: as an exercise, start from your feet and feel them firmly planted on the ground. Work your way up and feel every part of your body, taking note of different sensations and feelings. Truly inhabit your body. This not only relates back to the idea of being aware, but will also help you deal with feeling of fear (because it will help you feel stable and grounded).
    2. Breathe: breathing is an extremely powerful tool that we do not use to our advantage. Practice deep breathing and diaphragmatic breathing (click here for a quick tutorial). Be sure to inhale with your belly – this will help the brain reduce the release of adrenaline during a stressful situation, helping you to stay present.
  1. Change your perspective
    1. As opposed to the physical techniques mentioned above, mentally changing your perspective can help you stay present at well. To put it simply: open your mind; see the bigger picture. Don’t get bogged down in details that shouldn’t matter. Try to see things from a bigger, more significant perspective.
  2. Let thoughts go, let feelings be
    1. In order to let go – let go of feelings of fear, doubt, and uncertainty – one must be able to accept what is causing these feelings and embrace them, as opposed to letting them cripple you. “By separating thoughts from fear and letting go, we can free ourselves” (Halpern and Lubar 36).

Being present is the first step needed on the path to obtaining leadership presence. It is the foundation, and without it, the other steps would not be possible. This week, challenge yourself to be present in every moment, and see what a huge difference it can make.

P.S. Check out this great article on “Mindful Meetings” and the benefits to be reaped when when is “present” during a meeting!

Works Cited

Halpern, Belle Linda and Kathy Lubar. Leadership Presence: Dramatic Techniques to Reach Out, Motivate and Inspire. New York: Gotham Books, 2003. Print.

Before Your Next Trip Overseas…

Travelling abroad for work can often be an exciting and rewarding perk of your career. It is an opportunity to visit a new place, meet new people and see new sights. Often, traveling abroad for work isn’t always just about work, and usually involves some leisure time as well.


You will be conducting business with those you are traveling to meet, and perhaps even travelling around the city or country with them as well during some leisure time.

As much as your mind is (and should be) focused on the important meetings to come, it is imperative that you take the time to do some research on the culture you will be visiting before you leave the comfort of your home. Ed Fuller from Marriott International, details the importance of knowing about others’ culture while traveling, in his article for Forbes Magazine.

Before you leave on your trip, consider completing some of the following exercises so that you can get the most out of your business trip, which will benefit both you personally, as well as the company you represent.

Watch YouTube videos

YouTube videos are a great way to see and hear about a foreign culture. Videos might be the most effective research tool, as you get both sound and movement, and can really start to appreciate the culture of a certain country.

There are also endless videos out there, and so finding appropriate ones should be fairly simple. For instance, you can search “traditional Peruvian meal” and watch how a meal might be cooked as well as consumed. You may also search things such as “traditional Indian dance” or “Moroccan cultural ceremonies.”

Learn your “hello’s” and “goodbye’s”

It is always a good idea to learn a few basic words or phrases in the language of the country you are visiting. Not only will it show that you did your research (this will likely be viewed as a sign of respect), but it is a great way to connect with others on a deeper level, which may help to foster and grow professional relationships.

If you don’t have a great memory, or if you don’t have time to sit and memorize how to say “thank you” in Swahili, create a cheat sheet before you leave that you can study on your 24 flight to Kenya. 

Pick up a small travel guide of your destination 

Many bookstores sell small travel guides to the majority of popular destinations. In them, you’ll find a plethora of information on the country in question in a(n often) very small package, one that you can likely take with you in your carry-on. It will outline many common phrases, places to eat, and sights to see.

The fact that this is a business trip, as opposed to a leisure vacation, indicates that it is important to learn as much about the new culture as possible. This will reflect extremely well on you as a business professional, which will also translate back to your company. Present your best and most informed self, especially when traveling for business.


Set Goals to Reach Executive Presence


Executive-PresenceAs we teach at Corporate Class Inc., Executive Presence is neither exclusive nor elusive – it can be learned. Still, a powerful presence is not something that you can acquire instantly without guidance or practice. You must take time to understand and incorporate Executive Presence into your life while building your reputation to go with it.

However, do not let this discourage you from pursuing Executive Presence. Instead, set achievable goals and identify stages on the path to developing an impressive presence – and suddenly it will seem easier than you think!

Here are a few helpful milestones on your path to Executive Presence:

  • Attend an Executive Presence Training Program or Seminar
    When you attend a half-day, one-day, or two-day intensive training program, you gain a solid foundation on which to build your Executive Presence. We provide you with knowledge of all the components of Executive Presence as well as opportunities to practice them in a small-group setting.

    With our training on all aspects of Executive Presence, including interpersonal and digital communication, non-verbal cues, executive dining, workplace best practices, professional image, and more, we set you well on your way to reaching your goal of developing Executive Presence.

  • Update your wardrobe
    Once you understand how to achieve your look of success, act upon it by updating your wardrobe, accessories, and makeup tools accordingly. For example, does your wardrobe match the workplace culture and dress code of your current position? Do your garments appropriately fit your body type and your personal style? However you answer these questions, swap out the items that do not put forth your best professional image. Even investing in 1 to 2 polished and appropriate pieces can go a long way for your image.
  • Attend networking sessions to sharpen communication skills
    Do not simply practice your interpersonal communication skills at random when the occasion arises. Instead, purposefully attend networking sessions so that you can sharpen these skills. Start by working a room – learn to enter a room while feeling at ease yet confident and strong. Also make a point to introduce yourself to several strangers and engage in small talk. The more often you do it, the more natural it will feel.
  • Practice conducting business over a meal
    Just as you can practice interpersonal skills at networking events, schedule a business meeting over lunch in order to refine your executive dining. Start by inviting a close colleague or friend to a meal, so that you can focus on best practices for business dining in a low-pressure situation. This way, when you are meeting an important client or contact over lunch or dinner, you will feel in control.

    Watch our video on 5 Business Dining Etiquette Tips to learn more.

After you develop your Executive Presence foundation at a training program or seminar and then apply your skills in real-life scenarios, your Executive Presence will become increasingly stronger over time.

Additionally, with these single initiatives working together, ultimately Executive Presence will come naturally to you and you will have built a winning reputation. Focusing on small, achievable goals makes the path to Executive Presence attainable for anyone!


Accessing Employee Training: The Canada-Ontario Job Grant

If you own a business or are in a high-level position at your company, providing training for your employees can often enhance their natural skills and teach them invaluable new ones that will propel them forward, which in turn will enrich and strengthen your company. Executive training can help boost networking skills, communication skills and can enhance an employee’s ability to build authentic business relationships. In addition, executive training can help keep employees and employers up-to-date on current business best practices.

Four times a ythe-importance-of-further-training-and-education-for-employees1ear, Corporate Class runs an extremely comprehensive two-day seminar on executive presence for leaders and executives. Our program covers the A to Z’s of executive presence in two very packed days. During the first day, participants will learn the ins and outs of executive presence, discover the importance and power of first impressions, enhance their communication skills (including body language and interpersonal skills) and will learn how to do business over a meal (complete with a full dining tutorial). The second day includes training on virtual presence, professional appearance, and executive best practices.

Naturally, it would be wonderful to be able to put all of your employees through the program, however the cost of the program could be perceived as a barrier. There’s good news: on March 28th, 2014, the Ontario government signed the Canada-Ontario Fund Agreement with the federal government. This agreement is a meant to help Ontario’s employers develop their workforce through employer-led training. In essence, the grant provides financial support to individual employers who are seeking to purchase training for their employees. The grant will provide up to $10,000 in support per person, and will require employers to contribute only one-third of the total costs. The only stipulation is that your company must be incorporated. The application must also meet all requirements (which are listed on the website). The highest priority will be given to the applicants in Tier 1, seeking training support for new or better job and training for employees on notice of lay-off. For applicants in Tier 2, funding consideration will be given if there is available budget (training is for incumbent employees and employers who have received prior COJG funding in the last 6 months). Finally, for applicants in Tier 3, consideration will only be given if there are no pending applications in Tier 1 and 2.

The next two-day program that Corporate Class is holding will be August 13th and 14th. Here, you’ll find the link to our site with more information about the program, as well as a brochure you can download for a more comprehensive list of what will be covered over the two days.

If you’re interested in sending your employees to our two-day program, but would like more information about the Ontario Job Grant, please click here.



Complaining with Grace

complaints-buttonIt is important to be able to voice your opinion when issues or concerns arise. The main point to consider here is how you deliver your opinion or complaint. On one hand, a complaint can be constructive and help to solve a problem. But when poorly executed, a complaint can damage relationships, create tension, and reflect negatively on the person behind the opinion.


Here are some points to consider before lodging a complaint of your own.

Complaining on the Internet

  • Social Media
    If you are ready to launch into a tirade on a public forum on the web through a LinkedIn post, a tweet, or a Facebook status update, consider your motives first. Will a public complaint on social media reach its intended ears and solve the issue that bothers you? Or are you simply venting frustration, sending out your woes to anyone who will listen – whether or not they are your intended audience?

    Posting general complaints on social media always have the latter effect. This approach could lead to an array of negative impacts on the individual who posts directionless and unfiltered complaints. With such a wide audience, there are bound to be users who will see such thoughtless complaining as poor form. This will hinder the reputation of the individual who launched the criticism.

    Further, venting online means that other users in the future can see this negative attitude broadcast on social media. If this happens to be a prospective client or employer who hopes to connect with a positive, constructive individual, it could damage chances of future business or employment.

  • Private Email to Appropriate Contact
    If you hope to solve an issue using the Internet, an email to the right contact – whether that is the person at the root of the problem or an appropriate intermediary, like the HR department – is the safest way to go. Keep in mind, however, that an email also is never a completely private forum, as it can be forwarded, printed, or made public. In this case, write an email using facts – not feelings – to describe the issue, and send it with a goal in mind. Problem solving, not venting, is the objective.

Complaining in the Office

  • Loud Tirades in Public Spaces
    Just like posting woes recklessly on social media, loudly expressing frustration in an open area of the office or another public space will never have a constructive effect. This is a monologue that others will inevitably overhear – whether or not a complainer can see them in the vicinity.

    Especially if a complaint is about a person or a group of people, this usually will be perceived as gossip. This type of information is much more sensitive than technical or operational issues, as others’ feelings and reputations are at stake. If you have a complaint about an individual’s conduct or behaviour, do not express it in an open space for others to hear.

  • Private Meetings
    Instead of a monologue toward anyone who will listen, opt for a dialogue. Meet privately with the individual who is at the root of the issue. It also helps to have an unbiased third party, such as an HR professional, who can mediate the conversation and ensure that it does not escalate into petty arguing.

Even if someone or something distresses you, remember that how you express your frustration always reflects back on you. Protect your reputation and complain with grace.

Create a Workplace Culture that Fosters Executive Presence

Developing Executive Presence is a personal journey. After all, Executive Presence reflects an individual’s self-presentation, conduct, attitude and reputation.

However, environment can have a great effect on Executive Presence as well. In order to encourage your employees to recognize and improve their own Executive Presence, as a leader in your company you can aim to create a workplace culture that fosters Executive Presence.

The more that your employees are aware of and committed to developing their own Executive Presence, the better your company’s image will be. The behaviour of your employees will reflect positively on your organization, allowing it to maintain a great reputation and make excellent first impressions on outside clients and partners. This can only lead to success for your company.

How can you promote Executive Presence as part of your workplace culture?

  • If you lead, others will follow.
    Staff members often follow the lead that management-level employees establish. For example, if the boss is consistently late, certain employees may begin to believe that this is acceptable behaviour in the company.As a leader, you can inspire staff to develop their Executive Presence by exhibiting it yourself. Set positive standards by demonstrating composure under pressure, maintaining an excellent reputation, communicating effectively, keeping a polished professional image, and other qualities that are included in the three pillars of Executive Presence.
  • Be clear about dress policy.
    You do not need to be aggressive about enforcing rules, but a clear and consistent policy for the dress code will allow professional image to be the norm in your office culture.Especially for organizations that uphold a “business casual” dress code, lack of a clear policy can lead to image and attire slipping farther and farther away from professional standards. A defined policy – and adhering to that policy – will ensure that everyone is on the same page.
  • Foster good communication among employees.
    Communication is one of the key pillars of Executive Presence. Therefore it is essential that your employees can communicate well with each other and with external contacts.To ensure this in your office, it is important once again that you set the tone by demonstrating good standards. Maintain a good rapport with your employees, position yourself as friendly and approachable, and establish clear and preferred channels of communication. To encourage your staff to communicate well with one another, promote team-building activities that will establish trust among staff.
  • Invite staff to participate in Executive Presence Lunch and Learns.

There is no better way to foster Executive Presence than by providing your employees the opportunity to learn about it firsthand. A Lunch and Learn is an excellent context to do so: it is a learning opportunity that is effective and does not require staff to give up too much time out of their days.

Our Lunch and Learn series on the Executive Presence System is a series of interactive workshops formulated to develop Executive Presence. These fast-paced 60 to 90 minute sessions encourage participants to play an active role throughout the process, ensuring that participants are engaged during the entire session.

Remember that Executive Presence can benefit not only an individual, but also a company as a whole. How does your workplace culture encourage Executive Presence?



Five Reasons Why You Need an Image Consultant

Business group portraitEvery so often, it is useful to take a good, long look in the mirror and to ask ourselves whether our image needs an update. However, this can be a daunting task to undertake all on one’s own – especially if we cannot pinpoint exactly how to go about revising a “look.”

This is a great opportunity to enlist an image consultant for assistance. An image consultant can help you to identify the elements of your image in need of improvement, and can give you the tools to care for and improve your image in the future.

Here are five issues you might identify with your image – and five great reasons why you might need to hire an image consultant.

  • My attire doesn’t feel appropriate for my workplace.
    Perhaps you have just started a new position in an office with a different corporate culture than your previous workplace. Or, you may have climbed the corporate ladder to a higher-level position. Whatever the reason, it can be uncomfortable to feel like your wardrobe does not adhere to your workplace standards.

    An image consultant can help you to find wardrobe pieces that fit within your office culture, and can also indicate for which occasions you should dress up a notch. She or he can also identify pieces that can easily transition between business casual and business attire.

  • My clothes don’t seem to fit right.
    No matter how put-together an outfit may look, if it does not fit appropriately on your body it simply will not look professional. Cut and fit matter as much as colour, style and coordination.

    An image consultant not only can help you to find pieces that fit properly, but also can identify which styles and cuts can be the most flattering for your body type. After all, feeling comfortable and confident in clothing contributes to overall presence.

  • I can’t determine which colours match or which colours go best with my skin tone.
    Clothing colour makes a huge difference in your attire. Clothing colour can project a bold or muted statement, and mismatched colours can send the wrong impression. In addition, clothing colour can be highly personalized: each skin tone matches a unique and individual colour palette.

    While it can be difficult to zero in on which colours match your skin tone and personality, the highly trained eye of an image consultant can help you to locate a palette that speaks to your personality and complements your skin and hair.

  • My hair and makeup need a retouch.
    Did you know that wearing makeup could make you appear more competent? According to a Proctor & Gamble study, makeup increases perceptions of a woman’s likability, competence and trustworthiness in the workplace. Of course, too much makeup can have the opposite effect, so there is a fine line between looking presentable and looking over-the-top.

    An image consultant can help you to locate the tools and techniques for office-ready makeup, and can also advise on grooming to ensure that you project a polished look.

  • I have trouble adjusting my wardrobe for the seasons.
    Here in Toronto, we go between extremes when the seasons change – from blazing heat in the summer to sub-zero temperatures in the winter. Of course, for each season we need an entirely different wardrobe to dress appropriately for the weather.

    An image consultant can help you find clothing choices that not only will accommodate the fluctuating temperatures, but also will look professional for work life. From finding an appropriate length and cut of dress in the summer, to finding hearty yet well-tailored winter gear, an image consultant can advise on any season.

At Corporate Class Inc., we offer Personal Image Enhancement for men and women as half-day, full-day or two-day trainings, as well as individual consultations. Contact us today to learn more about our programs.

For an inside look on the image consulting process that our clients experience, click here for the blog series A Personal Journey. In this 10-part series, we observe Liz, a young Corporate Class Inc. client, on her personal journey through our image enhancement programme to her ultimate destination: developing her own look of success.


Why New Hires Need Business Etiquette – and How They Can Get It

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The transition between university life and a professional workplace isn’t always seamless. Adjusting to a major shift in workplace culture, protocol and dress takes time and effort. That said, with training, seminars and resources, recent graduates and new hires can be well equipped to jump right in to a professional environment –and your company can help them to do so.

Why do new hires need business etiquette?

For those who have been working professionally for years, many aspects of professional life come as second nature. But for those just entering the workforce, certain protocol can be new territory. Notable examples:

Dining Etiquette

When dining for business, there are many more guidelines to follow that simply dining with family or friends, at home or in a restaurant.

Business dining often takes place in a more formal setting, which requires know-how of more extensive table settings and flatware as well as behaviour.

Additionally, the question of alcohol may come up, in which case it is not always obvious to a new hire that alcoholic drinks should only be ordered if the host encourages the order, and if so, no more than one alcoholic drink should be consumed in a business context.

Finally, keeping good conversation going throughout the meal is an art in and of itself. The savvy diner will not engage in controversial discussion, and will discuss business matters only when it seems appropriate to do so.

Interview Etiquette

Before a young person is even a “new hire,” they’ve got to get the job first! No matter how impressive a resume may be, poor interview etiquette may detract from a candidate’s chances of landing a job.

Punctuality is absolutely essential for a job interview – even if a candidate is only 5 minutes late, many employers will simply write off that opportunity. That said, a fine balance is necessary; in other words, getting to an interview too early can be awkward, especially in small companies. Arriving approximately 10 minutes in advance is a safe bet.

A handwritten thank-you note after an interview is indispensible. Coming prepared with other hard-copy materials is also helpful as well; for example, a copy of a resume and cover letter for each staff member conducting the interview, and a business card or reference letter if applicable.

Professional Dress
The expectation for professional dress and image, even in business casual settings, can be vastly different than on a university campus. It can help new hires immensely to have the dress code outlined right at the start of employment and to have an idea of the differences between business formal, business and business casual dress codes.

How can new hires acquire business etiquette?

New hires can learn the basics of business etiquette and professional image right in your company.

By engaging new hires in etiquette training, ranging anywhere from a full-day seminar to a one-hour Lunch and Learn session, your company will help young professionals become accustomed to new protocol. Additionally, this can help your company is well – with etiquette training as soon as they begin their positions, your newest employees will be able to represent your company’s brand well and will be trusted to interface professionally with your company’s partners and clients.

Young professionals can also acquire business etiquette training during their degrees; undergraduate commerce degrees and MBA programs now often require an etiquette component before graduation. If you work in a university or career counseling setting, consider offering business protocol training to all undergraduate students – because good business etiquette is relevant for any professional!


For those interested in our etiquette training services, here are two testimonials that may be of interest:

#1 Dear Diane,

Thank you for sharing the link to the dining video. I find it impressive that it covers how one should behave when he is the host or the guest, as well as how to manage gratuities.

I would like to also thank you very much for yesterday’s session. It was extremely useful and I feel that I learnt many new things when it comes to business etiquette. 

I especially appreciate the information and advice you have provided on how to behave in business networking events. Again, thank you so much.”

#2 “Hi Diane,
I love my new job. People are very nice here. I’m learning a lot from my new job.

Last week my company sent me to Montreal for a conference, held by one of the leading investment systems maker in the world. All the Canadian clients of this company came to the conference. Task given to me by my manager was to make contact with everybody. There was a cocktail party, dinner and conference that took place over 2 days. 
What I learnt from you helped me a lot. I think I’m very fortunate to have met you. I used all the things you taught me. It was very successful. I saw lot of people who came unprepared for the event. I read the Executive Presence manual you gave me before I went and it helped me remember what you taught me. Thank you so so much again.”