Image and Etiquette
Bookmark this on Delicious Following a LinkedIn discussion on the appropriateness of smartphone’s use at the dining table, I was prompted by a colleague to write about the differences between generations, more specifically as to what they think is acceptable compared to what my baby boomer friends think is appropriate. I decided it would [...]
Posted on March 20th, 2012 by Jennifer
Filed under: Communication, Techno-Communication | 1 Comment »
In any office, it is important to be respectful of others’ workspaces, as well as mindful of the presentation of your own. When your office layout is composed of cubicles or is an open environment, considerations of space and conduct are doubly important. As a component of the shared office, all the elements of your workspace – the volume of your voice, the cleanliness of your desk, the perfume you apply in the morning – will affect nearby colleagues as well as the general office atmosphere. In addition, with this type of setup a boss or supervisor can observe employees in a more detailed way: another reason to keep your self-presentation sharp. Finally, it is important to acknowledge the boundaries of each individual’s cubicle by not interrupting a colleague at any given moment.
Posted on February 28th, 2012 by Diane
Filed under: Business Etiquette, Etiquette | 1 Comment »
Bookmark this on Delicious How do you build strong relationships with your clients? For many, networking with clients outside the office is as important as the work done during business hours. This often takes the form of extensive dinners or late nights of eating and drinking. However, as we head into the New Year [...]
Posted on January 17th, 2012 by Diane
Filed under: Business Etiquette, Executive Presence, Networking | No Comments »
Consider your usual written correspondences: most likely you write and receive dozens of emails every day, and text messages fly in and out of your cell phone. Concise and rapid messages are ideal on busy workdays when there are plenty of proposals, meetings, and follow-ups to fill up your schedule, not to mention your inbox – and now, PDAs and tablets have made written communication more efficient than ever. Of course, when we are so accustomed to quickly skimming messages on a screen, receiving a classic handwritten card or note is a special occasion. This is why writing Christmas cards is one of my favourite holiday traditions – it is a wonderful yet extremely simple gesture that sustains personal connections not only between loved ones at the holiday season, but also between business contacts and partners.
Posted on November 28th, 2011 by Diane
Filed under: Business Etiquette, Holiday Etiquette | 4 Comments »
When it comes to corporate gift giving, many people tell me they feel they are navigating a mine field. Spend too little and you risk seeming unappreciative; too much and you risk embarrassing both your client and yourself.
As the holidays approach, rather than feeling anxiety over what to give, look at this as an opportunity to strengthen the bond with your clients, and express how you appreciate working with them. It isn’t hard if you follow few simple do’s and don’ts.
Posted on November 24th, 2011 by Diane
Filed under: Business Etiquette, Holiday Etiquette | No Comments »
Long plane rides lend plenty of time for reflection. On an 8-hour flight home from vacation this summer, I started thinking about how handy my business trip to-do list is, even for casual summer holidays like this one. Sometimes international travellers will head to the airport without thinking twice about how their destination might differ from their home country, or how their own customs and manners might fit in with another culture. In my opinion, it’s always best to prepare before travelling abroad: just a little pre-voyage homework can ease your adjustment to a new place and will demonstrate respect for your host’s nation and customs.
Posted on October 5th, 2011 by Diane
Filed under: Business Etiquette, Travel | No Comments »
I continue to be amazed at the way sales professionals limit themselves by perceiving networking as a tactic to generate “leads” or to “prospect” for new business.
When will they learn? The purpose of networking is NOT to tell others about your products, NOT to identify qualified prospects, NOT to share the benefits of your services. Its purpose is to act as the catalyst for your most powerful sales resource: relationships.
Posted on March 11th, 2011 by Diane
Filed under: Communication | No Comments »
This post is written by a friend of mine, Bud Bilanich. He is a great motivational speaker, author and coach. Please check out his website for more great content like this. Enjoy!
“I often tell my career success coach clients that it is important to be impeccable in your presentation of self – in person and on line. Tweet 72 in my latest career advice book Success Tweets says “21st century technology has created new etiquette rules. Learn and use them to appear polished when you’re on line.”
Posted on March 2nd, 2011 by Diane
Filed under: Communication, Etiquette, Techno-Communication | No Comments »
These are the individuals who organize and plan every function from conventions to luncheons and although the uninitiated may think this profession is glamour incarnate, the reality is very different. Military precision, troubleshooting par excellence and enough detail to drive an actuary crazy all define the professional Event Planner’s day.
During the training program, I gave a menu-planning workshop. Here’s a behind the scenes look at what we covered.
Posted on February 13th, 2011 by Diane
Filed under: Conferences, Dining Etiquette, Food, Special Events, Weddings, Workplace Etiquette | No Comments »
Professor Albert Mehrabian is frequently quoted for his non-verbal communication research on what’s often called The 3 V’s: visual, vocal, verbal. His published studies indicate that, person-to-person, we interpret messages:
• Visually — 55% from facial expressions
• Vocally — 38% from voice quality and the way words are spoken
• Verbally —7% from the actual words
With techno or e-communications, the relevance of the actual word choice increases dramatically. Obviously, the spoken tone upstages language on phone calls — we hear anger or joy — but with emails, words become the stars of the show. From the minor 7% bit player in face-to-face communication, words now move up to 70%, a big change of roles.
Posted on November 28th, 2010 by Diane
Filed under: Business Etiquette, Communication, Social Etiquette, Techno-Communication, Workplace Etiquette | 2 Comments »
