Image and Etiquette

Exemplary Executive Conduct — the Emblem of Every Successful Organization

I am a real advocate of looking up the ladder to role models, for cues and guidelines, so I was truly exasperated to hear the following story: A young colleague of mine, let’s call her Mandy, returned from a recent meeting so agitated, not even an iced cappuccino (with whipped cream!) would calm her down. Mandy [...]

Decline in Urban Civility

Imagine my surprise when I arrived at work, started opening emails and the first thing that jumped off my screen was the subject line from the New York Times: When Passengers Spit, Bus Drivers Take Months Off

In the article, the journalist considers if passenger behaviour is the result of frustration with the system or reflects a general decline in urban civility. I guess after repeatedly hearing about transit drivers as targets, I tend to side with the “decline in urban civility” theory. Sad but true.