When it comes to corporate gift giving, many people tell me they feel they are navigating a mine field. Spend too little and you risk seeming unappreciative; too much and you risk embarrassing both your client and yourself.
As the holidays approach, rather than feeling anxiety over what to give, look at this as an opportunity to strengthen the bond with your clients, and express how you appreciate working with them. It isn’t hard if you follow few simple do’s and don’ts.
Posted on November 24th, 2011 by Diane
Filed under: Business Etiquette, Holiday Etiquette | No Comments »
Long plane rides lend plenty of time for reflection. On an 8-hour flight home from vacation this summer, I started thinking about how handy my business trip to-do list is, even for casual summer holidays like this one. Sometimes international travellers will head to the airport without thinking twice about how their destination might differ from their home country, or how their own customs and manners might fit in with another culture. In my opinion, it’s always best to prepare before travelling abroad: just a little pre-voyage homework can ease your adjustment to a new place and will demonstrate respect for your host’s nation and customs.
Posted on October 5th, 2011 by Diane
Filed under: Business Etiquette, Travel | No Comments »
Don’t eat another important business meal without reading this first!
Let’s take three scenarios. An international client is visiting and you have a lunch meeting. A potential commercial partner suggests you go out for dinner. You are attending your first corporate annual holiday banquet.
You are confidant, charming, sharp and dressed for success. But what about your table manners? Place your fork the wrong way and your international client is not impressed. Eat the bread of your potential partner’s plate and she starts to question your judgement. Argue with the waiter and your colleagues think you can be a real jerk. In today’s climate of rising globalism, dining etiquette can make or break your success.
Posted on July 15th, 2011 by Diane
Filed under: Business Etiquette, Dining Etiquette | No Comments »
Executive presence. It’s hard to define it but you know it when you see it in someone. Their eye contact is strong but not over-bearing. They are confident but not arrogant. They are focused on you, undistracted by the melee around them. They listen extraordinarily well and are in no hurry to speak out their own agenda. They are calm, even under pressure. Indeed, Ernest Hemmingway said it best: “The definition of guts is grace under pressure.”
Posted on March 14th, 2011 by Diane
Filed under: Business Etiquette, Communication, Image | No Comments »
Professor Albert Mehrabian is frequently quoted for his non-verbal communication research on what’s often called The 3 V’s: visual, vocal, verbal. His published studies indicate that, person-to-person, we interpret messages:
• Visually — 55% from facial expressions
• Vocally — 38% from voice quality and the way words are spoken
• Verbally —7% from the actual words
With techno or e-communications, the relevance of the actual word choice increases dramatically. Obviously, the spoken tone upstages language on phone calls — we hear anger or joy — but with emails, words become the stars of the show. From the minor 7% bit player in face-to-face communication, words now move up to 70%, a big change of roles.
Posted on November 28th, 2010 by Diane
Filed under: Business Etiquette, Communication, Social Etiquette, Techno-Communication, Workplace Etiquette | 2 Comments »
Clothing does send a message. But there’s an enormous side benefit to a well-groomed appearance and general sense of “dressing up” — it gives you a lift. Big time. One of the greatest advocates of this philosophy is my friend Bill Shaddy. As a former International HR Director at Pepsi, Bill knows “the right stuff” when it comes to stocking his closet. These days, however, things are a little more complicated. ill, I should explain, has been living with MS for the last 18 years and snaps are just easier than wrangling with a button and bitty hole. Rain or shine, Bill dresses up. His only concession is a stylish cane by his side.
Posted on October 26th, 2010 by Diane
Filed under: Body Image, Business Etiquette, Diane's Reflections, Dress, Image, Image Consultation, Menswear, Workplace Etiquette | No Comments »
When department store tycoon Gordon Selfridge opened his namesake store in London, over 100 years ago, his flair for marketing was apparent from the moment the front doors opened. As one of many innovations, he located the perfumery, or scent department as it was called then, adjacent to the main entrance to mask the smell [...]
Posted on August 26th, 2010 by Diane
Filed under: Business Etiquette, Communication, Diane's Reflections, Dining Etiquette, Food, Hair, shopping | No Comments »
I am a real advocate of looking up the ladder to role models, for cues and guidelines, so I was truly exasperated to hear the following story: A young colleague of mine, let’s call her Mandy, returned from a recent meeting so agitated, not even an iced cappuccino (with whipped cream!) would calm her down. Mandy [...]
Posted on August 20th, 2010 by Diane
Filed under: Business Etiquette, Communication, Techno-Communication | No Comments »
In my book, eavesdropping is snooping. It may be accepted behaviour in spy novels and British mystery programs but unless your name is Inspector Poirot, eavesdropping is a no-no. Last week, I admit, I had an Inspector Poirot moment. Really. I couldn’t help myself because as I was having lunch outside at a local restaurant, [...]
Posted on August 12th, 2010 by Diane
Filed under: Accessories, Body Image, Business Etiquette, Dress, Fashion, Image, Womenswear | No Comments »
Imagine my surprise when I arrived at work, started opening emails and the first thing that jumped off my screen was the subject line from the New York Times: When Passengers Spit, Bus Drivers Take Months Off
In the article, the journalist considers if passenger behaviour is the result of frustration with the system or reflects a general decline in urban civility. I guess after repeatedly hearing about transit drivers as targets, I tend to side with the “decline in urban civility” theory. Sad but true.
Posted on May 28th, 2010 by Diane
Filed under: Accessories, Business Etiquette, Communication, Social Etiquette, Workplace Etiquette | No Comments »
