Analysis: A spoken or written presentation of a study.
Appropriate: Suitable for a particular person, condition, occasion or place; fitting.
Behavior: The actions or reactions of persons or things in response to external or internal stimuli.
Boardroom: A room where committees meet.
Body language: The gestures, postures and facial expressions by which a person manifests various physical, mental, or emotional states and communicates nonverbally with others.
Business: The occupation, work or trade in which a person is engaged – the wholesale food business; a specific occupation or pursuit – the best designer in the business.
Casual dress: Casual dress denotes sports attire and is appropriate for barbecues, patio/pool parties, casual suppers and sporting events. If guests are to engage in a sport, appropriate dress – tennis outfit or swimwear is worn. Other casual attire includes: For women – slacks or skirts that may be short, mid-calf or long and in daytime fabrics only, for men – trousers and shirt, with or without a tie, with a sweater or sports jacket, depending on the weather.
Casual Friday: The business practice of allowing employees to dress more casually on Fridays.
Color: The appearance of objects or light sources described in terms of the individual’s perception of them, involving hue, lightness, and saturation for objects and hue, brightness, and saturation for light sources.
Communication: The exchange of thoughts, messages or information through speech, signals, writing or behavior.
Conduct: The way a person acts, especially from the standpoint of morality and ethics.
Consultation: A conference at which advice is given or views are exchanged.
Conversation: The use of speech for informal exchange of views or ideas or information, etc.
Corporate: Characteristic of individuals acting together organized and maintained as a legal corporation – a joint identity, the collective mind, the corporate good.
Courtesy: Polite behavior, gesture or remark.
Credibility: The quality, capability or power to elicit belief.
Cross-cultural: dealing with or comparing two or more cultures.
Decorum: Appropriateness of behavior or conduct.
Deference: Submission or courteous yielding to the opinion, wishes or judgment of another. Courteous respect.
Demeanor: The way a person behaves toward other people.
Dining: To give dinner to; entertain at dinner: wined and dined the visiting clients.
Dinnerware: The plates, serving bowls, platters and other tableware used for serving a meal.
Dress: Clothing; apparel; a one-piece garment worn by women or girls.
Dress code: A set of rules specifying the correct manner of dress while on the premises of the institution – or specifying what manner of dress is prohibited.
Ethno-cultural: An ethnic quality or affiliation resulting from racial or cultural ties.
Etiquette: Rules governing socially acceptable behavior and knowing how to treat a people.
Executive: A person or group having administrative or managerial authority in an organization.
Eye contact: Direct visual contact with another’s eyes.
Fashion: The prevailing style or custom, as in dress or behavior that has fallen out of favor, or out of fashion; clothing in the current mode – a suit that’s the latest fashion.
Faux pas: A social blunder.
Flatware: Table utensils: Knives, forks and spoons.
Formal: Being in accord with established forms and conventions and requirements. Formal dress for women – a late afternoon dress or suit, for men – dark suits before 6 pm in the evening. After 6 pm, formal dress falls into two categories: Black tie or White tie.
Glassware: An article for the table made of glass.
Gratuity: A favor or gift, usually in the form of money, given in return for service.
Greetings: A word or gesture of welcome or salutation.
Guest: The recipient of a host’s hospitality or entertainment; a patron who pays for meals or accommodations at a restaurant, hotel or other establishment; a distinguished visitor who receives the hospitality of an institution, city or government; a visiting speaker or performer, at a conference, on a radio or television.
Handshake: The grasping of hands by two people, as in greeting or leave-taking.
Host: One who receives or entertains guests in a social or official capacity.
Image: The character projected to the public, by a person or institution, especially as interpreted by media.
Impression: An effect, feeling or image retained as a consequence of experience; a vague notion, remembrance or belief.
Informal: Suited for everyday wear or use – informal clothes. This term means a level below Black tie. Informal dress before 6 pm signifies an afternoon dress or dressy suit for women and a jacket and tie for men.
International: Of, relating to, or involving two or more nations: an international commission; international affairs. Extending across or transcending national boundaries: international fame.
Introduction: A means, including a personal letter, of presenting one person to another; the first section of a communication; the act of beginning something new.
Manners: The prevailing customs, social conduct and norms of a specific society, period or group; how people treat one another
Meeting: To come into the company or presence of, as for a conference.
Networking: To interact or engage in informal communication with others for mutual assistance or support.
Poise: A state of balance or equilibrium; stability; Freedom from affectation or embarrassment; composure; the bearing or deportment of the head or body.
Posture: A characteristic way of bearing one’s body, carriage – stand with good posture.
Pourboire: Money given as a gratuity; a tip.
Presentation: A talk, address or speech for an audience.
Professionalism: Having or showing great skill; expert.
Protocol: A code of correct conduct – business protocols; safety protocols; the forms of ceremony and etiquette observed by diplomats and heads of state.
Respect: To feel or show deferential regard for; esteem; to relate or refer to.
Rules: A usual, customary, or generalized course of action or behavior
Salutations: A polite expression of greeting or goodwill; greetings indicating respect and affection; regards; a gesture of greeting, such as a bow or kiss; the word or phrase of greeting used to begin a letter or message.
Savvy: Practical understanding or shrewdness.
Serviette: A table napkin.
Skill: Proficiency, facility or dexterity that is acquired or developed through training or experience.
Small talk: Casual or trivial conversation.
Style: The fashion of the moment, especially of dress; vogue.
Tableware: articles for use at the table – dishes, silverware, glassware.
Toasting: The act of raising a glass and drinking in honor of, or to the health someone; a proposal to drink to someone, or something, or a speech given before consuming the drink.
Training: To make proficient with specialized instruction and practice.
Wardrobe: Garments considered as a group, especially all the articles of clothing that belong to one person.
Working a Room: At business and social functions, interacting and connecting with people who will benefit from meeting one another.